Exploring the seamless integration of physical and virtual experiences, in this episode Pete and Chris deep dive into Hybrid Customer journeys.

Topics of discussion include:

• Main drivers for Hybrid Customer Journey
• Why getting right matters
• The importance of data and how to organise it
• Mapping the journey and hand off points

To discover more about how Novus can help you on your transofmration journey visit www.novus-strategy.com

To connect with Pete on LinkedIn visit - Pete's LinkedIn profile

To connect with Chris on LinkedIn visit - Chris's LinkedIn profile