In this episode of CX Confessions: The Customer Experience Show, hosts Staci Satterwhite, Chief Customer Officer at Khoros, and Spike Jones, General Manager, Strategic Services at Khoros, sit down with Alex Schmelkin, CMO and CRO of Unqork, a no-code visual software development project platform. Alex shares his perspective on why personalization has become such an important aspect of the customer experience in recent years, and some of the tangible results he and the team have seen from taking a hyper-personalized approach.  Join us as we discuss:

• The inspiration and purpose behind Unqork
• Why taking a personalized approach to CX is key
• Some of the positive impacts Unqork has seen from taking a hyper-personalized approach to the sales journey
• How no-code software can take on complex workloads, not just simple tasks
• How the world of software development will continue to evolve in the future

Itching for more CX goodness? You can find this interview and many more, by subscribing to CX Confessions on Apple Podcasts, on Spotify, or here.Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.This episode of CX Confessions was produced by Quill.