This podcast discusses a very interesting prediction that was selected as one of Gartner’s top predictions for 2021. The prediction is:

By 2025, customers will be the first humans to touch more than 20% of all products and produce. 

The hope of long-term business impact for any hyperautomation initiative is a fully automated process that results in a product advancing through the assembly line, onward through the supply chain and distribution channels to arrive at the end customer, whereby the first human to touch and interact with the product is the consumer. Machines and computers are increasingly performing more types of tasks independently. So much so that Gartner anticipates that, by 2025, there will be a critical mass of commercial examples of products or produce that have fully automated end-to-end processes.