It’s the most important call many of us will ever make, but if you’ve ever wondered what it’s like to be on the receiving end of a police triple zero call, the reality can be confronting.

It was like any other Sunday afternoon for Simon and his five-year-old son Monte and seven-year-old son Casper. The last thing Simon remembers is taking his sons out to the backyard to ride their bikes, but unfortunately, that never happened.

These are the stories from Victoria’s emergency triple zero service. Each episode will give rare access to real-life triple zero calls and the people behind them. You will hear from the callers, patients, triple zero operators and emergency services, sharing their stories and experiences from each case.