In this episode with Sanjin Dilaver Restaurant and Beverage Manager - Pre-opening at Shangri-La Jeddah. We discuss key strategies and operational optimization techniques that can be applied at the F&B level for any hotel. Sanjin talks about how social media can be leveraged to amplify marketing and why review scores matter.

The tool that Sanjin mentioned for review management is Seven Rooms

A quick snapshot transcript is below

Kiran: A restaurant is a very crowded space, right you need to take care of different factors, including, the ambiance, the quality of the food, the service that you mentioned, the culture, and the experience. What, according to you is the standing out factor? How do you make sure that your restaurant stands out within this tight competition that you have? 

Sanjin: Food, definitely food. If you have great food, even though you have an average concept or an average team, food it's something that's gonna make you come back again, right?

If you have the right product with a competitive price and a decent service, people will come back again. And that's a fact, you know, if you have an average product, even the most, astonishing service in the world is going to still be.

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In this interview with Glenn Nobbs, the General Manager of Millennium Place Barsha Heights, Dubai, discusses how General Manager's can be effective generalists, how to develop a cost optimisation strategy, balance the right channel mix, and a fun story about how Glenn accidentally created a Y2K scene during the New Year's celebration in 1999 while he was a Front Office Manager.

Glenn Nobbs LinkedIn: https://www.linkedin.com/in/glenn-nobbs-7b773812/

In this interview with Miguel Angel Rojas Ruiz, Director of Brand Marketing, Digital, SEO, PR and Branding at Rove Hotels, Dubai we discuss how hotels can leverage PR and Partnership, what is the right book direct strategy, the importance of testing different strategies and models, and many other topics for hotels to learn.

Tune in to get actionable tips and strategies for your hotel's marketing strategy.

Miguel Angel Rojas Ruiz LinkedIn

Kiran Girija LinkedIn

In this episode with Alexander Suski - Acting CEO of Ishraq Hospitality, Dubai we discuss different topics including the right sales model for the hotel, the future of e-commerce in digital, breaking sales, revenue and marketing silos and much more.

Tune in to get actionable tips and strategies for your hotel's commercial strategy.

Here are the details of the book referenced in the podcast, Five levels of leadership by John.C.Maxwell

Alexander Suski LinkedIn

Kiran Girija LinkedIn