First published in March of 2021, we talk about the phrase "I don't know" and why to never ever ever ever ever say it to a customer.
Song: "Black Coffee" by Black Flag
Beard looks pretty good in this.
https://linktr.ee/caffcx

First published in March of 2021, we talk about the phrase "I don't know" and why to never ever ever ever ever say it to a customer. Song: "Black Coffee" by Black Flag Beard looks pretty good in this. https://linktr.ee/caffcx

I Don't Know (From the Archives)

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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I Don't Know (From the Archives)

I Don't Know (From the Archives)