The CEO of the company that builds AI just told the world: customer service will be gone in 24 months. And the room applauded.

I was at that AI Summit. Four hours. Efficiency, automation, scale, disruption.

Not once did anyone ask: what happens to the customer?

That silence is not a gap in the agenda.

That silence is the problem.

Dario Amodei, CEO of Anthropic: Half of entry-level white-collar jobs — including customer service — will vanish in 24 months.

He's right. But precise about what: the transaction disappears. The connection doesn't.

Scarcity creates value. Genuine human connection is about to become the scarcest thing in business.

What We Cover in This Episode

• 6 insights from the AI Summit — and what Peggy adds to each one
• Experimental State vs. Identity State — the two things every company needs to run simultaneously
• Why more tools ≠ more efficiency — and the 14% cognitive load research
• Why the manager layer is where transformation compounds or dies
• AI Champions — and why every company also needs GHX Champions
• The new job description: combining human force and AI force to succeed

"AI creates efficiency. Humans create transformation. The leaders who combine both — will be irreplaceable."

Human or Hype? — This Week

Adding more AI tools to solve a human problem.

Red Flag / Green Flag — This Week 🚩 ✅

AI transformation without parallel investment in human connection

→ Free GHX Pressure Test — 12 questions, 5 minutes:

amelung-partners.com → Free Tools

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AI is great. But humanity is the driving force.

See you next Tuesday.

— Peggy, your genuine human experience nerd 🎙️