Ian talks us through how he has adapted his education and knowledge sharing over the last 18 months, supporting the community of CX professionals during the pandemic. He talks us through the formation of the CXPA and the development of the CCXP qualification, and the importance of developing standards and competencies in the CX industry.

We discuss Ian’s take on Awards, Influencers and the danger of celebrity in our industry, but the importance of having more CX professionals on the inside delivering each day. 

Ian talks to us about the one big influence on his career, his mad springador Poppy, how he has run over 30 half and full marathons, his family TV appearance, and his love for Leyton Orient!