Cyber Risk Unfiltered: Behind the Scenes of Mid-Market Attacks by IB Talk

Jennifer Nuest's passion for vehicles runs deep. On this episode of IB Talk, she shares her motorsports background fuels her approach to managing transportation risks.

In the London market, hundreds of submissions compete for underwriters’ attention every week. What separates the ones that land capacity from the ones that get passed over? According to Kingsley Flynn, Chairman and Non-Executive Director at Fenchurch Broking, it often comes down to the story you tell. In this episode of IB Talk, Gia Snape speaks with Flynn about why packaging a risk is as important as pricing it.

When a policyholder’s vehicle is written off or in for repairs, the claims process becomes a defining decisive moment. Yet, one critical element—replacement vehicle provision—has long suffered from outdated systems, slow response times, and poor customer satisfaction. As expectations evolve and Consumer Duty demands higher standards, insurers must rethink this crucial touchpoint. It’s time to make replacement mobility seamless, sustainable, and stress-free.

In this episode of IB Talk, we speak with Leigh Broomhead, Strategic Account Director at Europcar, to explore how a traditionally overlooked part of the claims process is being revolutionised. With over 15 years’ experience in the insurance sector, Leigh shares how Europcar is leveraging automation, electric vehicle infrastructure, and real-time integration to enhance the customer journey—delivering true like-for-like vehicle replacement when it matters most.

Key takeaways from this episode:

• Why replacement vehicle provision has historically been a major source of claims friction

• How customer expectations around convenience and vehicle type have evolved

• The game-changing impact of Europcar’s integrated API solution for insurers

• The role of real-time communication and digital apps in reducing call centre volume

• How Europcar’s electrification strategy supports sustainability goals and Consumer Duty compliance

• Concrete results from a major UK insurer: reduced manual processing, faster turnaround times, and improved customer satisfaction scores

Ready to learn how modern vehicle replacement can be a brand asset rather than a liability? Listen now to discover how insurers can deliver a faster, smarter, and greener claims experience.

As artificial intelligence rapidly reshapes every corner of the workplace, payroll stands out as one of the most sensitive and high-stakes functions in HR. Accuracy, data security, and compliance are non-negotiable — yet payroll leaders are under constant pressure to improve efficiency and reduce risk. As AI capabilities expand, the big question for employers isn’t if AI should be integrated into payroll processes, but how to do it safely, ethically, and effectively. Understanding this balance is crucial for every HR and payroll professional navigating the future of work.

In this insightful episode of HRD Talk, Ben Cartwright speaks with Kylie Baullo, General Manager of ADP for Australia, New Zealand, and Japan, to unpack what AI really means for payroll. Together, they explore the practical ways AI is already improving accuracy, reducing manual errors, and freeing up valuable time — while also addressing the concerns around data privacy, job security, and responsible AI use.

Tune in to hear about:

- How AI can reduce payroll errors, boost accuracy, and proactively identify data issues

- The critical role of data privacy, ethics, and transparency in AI-powered payroll systems

- Practical, everyday AI applications that can improve HR and payroll workflows

- How businesses can manage employee concerns about AI and automation in the workplace

- The importance of combining human judgement with AI-driven insights for better decision-making

- The role of “guardrails” in ensuring AI tools support — not replace — people in payroll

This conversation will equip you with a grounded, realistic understanding of AI’s role in payroll and how to harness it without compromising what matters most. Tune in to this essential episode of HRD Talk and discover how to safely and smartly integrate AI into your payroll processes today.

In this episode of IB Talk, Lee Anderson, Deputy Group CEO at SRG and Plamedie Molongi, Marketing Assistant at SRG share their insights into insurance can open itself up to a new generation of talent.

Tori Sarmiento of INSTANDA shares how she found her passion in insurance, why she thinks the industry struggles to attract young talent, and what needs to change.

Descartes Underwriting’s Lynn Roehrig discusses the opportunities and challenges facing parametric insurance in Australia and New Zealand. This interview was conducted before Cyclone Alfred.

The construction industry is facing a critical turning point in 2025, with rising insolvencies, labour shortages, and increasing regulatory complexities placing immense pressure on businesses. From extreme weather events to contractual disputes and safety risks, the challenges are mounting—and brokers must stay ahead to provide the right solutions. Understanding these evolving risks is key to ensuring your clients are adequately protected in an unpredictable market.

In this episode of IB Talk, we sit down with Kishan Dasan, General Manager of MECON Insurance, and Elise Pretto, Regional Manager of MECON Insurance, to break down the most pressing construction sector challenges and explore the insurance strategies that can help brokers and their clients navigate the shifting landscape.

Tune in to hear all about:

- The top five challenges facing the construction industry in 2025

- How climate-related risks are reshaping insurance needs and impacting project timelines

- Why contractual disputes are on the rise—and how to help clients avoid costly legal battles

- The growing role of MGAs and authorised representatives in the insurance landscape

Don’t miss this essential conversation for insurance professionals looking to stay competitive in 2025. Tune in now to gain the insights you need to help your clients navigate an increasingly complex construction sector.

Rajni Kapoor transformed her career from accounting to insurance, overcoming personal challenges to build All Solutions Insurance into a thriving multi-state agency. She talks to IB's Gia Snape about the that journey, and the importance of diversity in insurance.