Global delivery remains a surprisingly poorly-understood concept. Services organizations that want to truly operate on a global level will need a common taxonomy of skills, a cataloguing of services and components, visibility into their worldwide labor pool, and a clear-eyed view of standardized processes to understand where automation delivers the most value. In this IBM Investor Forum podcast Bob Moffat, IBM's senior vice president for integrated operations, shares some of IBMâs experiences in its own transformation, and how global delivery is expected to drive IBM's productivity growth.