Globally, countries are grappling with a broad range of internet-related issues: from ensuring digital inclusion and improved network resilience to AI governance to digital sovereignty. One of the leading organisations for internet governance policy development is ICANN, the Internet Corporation for Assigned Names and Numbers.

In this episode, we are joined by ICANN CEO and President Kurt Erik “Kurtis” Lindqvist, who was a featured speaker during the Caribbean Telecommunications Union’s ICT Week, which was held in Jamaica during the week of 29 September. During our conversation, Kurtis shared his thoughts on, among other things:

  *  the multi-stakeholder model, which has come under increasing criticism over the years;

  *  our progress globally towards achieving the WSIS framework’s objectives and the action lines;  

  *  why a multilingual Internet is important; and

  *  specific goals he would like to accomplish before his tenure as CEO ends. 

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    

Enjoyed the episode?  Do rate the show and leave us a review!    

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Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez

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Without a doubt, the user experience (UX) component in software development is critical in driving user satisfaction, retention, and adoption. In this podcast episode, we are joined once again by Janice Alexander and Brittney Samuels to discuss the findings of their latest UX in the Caribbean study.

During our conversation, the duo shared, among other things:

  *  important findings from the current research;

  *  the “talent paradox” the survey revealed;

  *  the certification versus formal qualifications conundrum that exists; and

  *  the supply versus demand dynamic in today’s job market.

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    

Enjoyed the episode?  Do rate the show and leave us a review!    

Also, connect with us on:

Facebook – https://www.facebook.com/ICTPulse/  

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Join our mailing list: http://eepurl.com/qnUtj 

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez

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In our September 2025 Community Chat, and with youth members of the Caribbean tech community, Data Scientist and Researcher, Julie Koon Koon of Trinidad and Tobago, and the Co-CEO of Orbtronics and Rifbid, Keeghan Patrick, of Saint Lucia, the panel discusses:

  *  whether the use of AI for digital transformation and innovation is evident in the Caribbean region;

  *  women's empowerment in ICTs; and

  *  the changing job market due to AI and the implications for new and imminent graduates. 

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    

Enjoyed the episode?  Do rate the show and leave us a review!    

Also, connect with us on:

Facebook – https://www.facebook.com/ICTPulse/  

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Join our mailing list: http://eepurl.com/qnUtj 

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez

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The internet and social media are powerful and indispensable tools in daily life, but at the same time, they can be harmful to our mental health.

With Clinical Neuropsychologist, Dr Rodney Stewart, who we first had on the Podcast in 2019, we discuss the mental health challenges that have been emerging due to extensive digital technology use, including:

  *  the types of mental health challenges people have been experiencing since we last spoke;

  *  the impact of the COVID-19 pandemic on internet use and our mental health;

  *  whether our digital life will become more important than our real life; and

  *  key signs that someone has a problematic relationship with social media or the internet.

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    

Enjoyed the episode?  Do rate the show and leave us a review!    

Also, connect with us on:

Facebook – https://www.facebook.com/ICTPulse/  

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Twitter –  https://twitter.com/ICTPulse  

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Join our mailing list: http://eepurl.com/qnUtj 

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez

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We revisit a conversation we had in 2023 with Pinaman Owusu-Banahane, the Founder and CEO of ADJOAA, a curated multi-brand online marketplace specialising in premium and sustainable fashion and lifestyle products made by African designers and Black-owned businesses.

Pinaman shares her journey as a young Ghanaian woman who emigrated but found her way back home again, determined to establish a tech business that would uplift fashion designers and artisans across the Continent to improve their livelihood and promote the use of sustainable practices.  During our conversation, Pinaman answers questions on, among other things:

  * why she launched ADJOAA and the problem it is trying to solve;

  *  the entrepreneurial and start-up space in Ghana;

  *  the successes ADJOAA has been able to realise to date; and

  *  the challenges of creating an online marketplace that connects Africa to the World.

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    

Enjoyed the episode?  Do rate the show and leave us a review!    

Also, connect with us on:

Facebook – https://www.facebook.com/ICTPulse/  

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Join our mailing list: http://eepurl.com/qnUtj 

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez

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The recently concluded UWI Five Islands AI Research Conference has become the leading AI event in the Caribbean region. We are once again joined by Dr Curtis Charles, one of the main drivers of the event, for a recap in which he shares, among other things:

  *  his overall thoughts on the conference;

  *  valuable learnings or takeaways from the event;

  *  possible reasons female attendance far exceeded males; and

  *  on a separate note, why he has been calling on the region to “creolise AI”.

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    

Enjoyed the episode?  Do rate the show and leave us a review!    

Also, connect with us on:

Facebook – https://www.facebook.com/ICTPulse/  

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Twitter –  https://twitter.com/ICTPulse  

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Join our mailing list: http://eepurl.com/qnUtj 

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez

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In our August 2025 Community Chat, and with members of the Caribbean tech community, Financial and Impact Innovator, Digital Economist and Digital Transformation Expert, Telly Valerie Onu, who is based in Saint Kitts and Nevis, and  IT Specialist, Researcher and Digital Analyst, Matthew Cowen, who is based in Martinique, the panel discusses:

  *  cyberlibertarianism;

  *  the impact of ubiquitous ready-to-hand video recording devices on our societies, and

  *  digital colonialism.

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    

Enjoyed the episode?  Do rate the show and leave us a review!    

Also, connect with us on:

Facebook – https://www.facebook.com/ICTPulse/  

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Join our mailing list: http://eepurl.com/qnUtj 

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez

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Nigel Cassimire, the Deputy Secretary General of the Caribbean Telecommunications Union and Coordinator of the Caribbean Internet Governance Forum (CIGF), joins us once again to provide an update on the Internet Governance space and the 21st staging of the CIGF, which will be held from 20—22 August 2024 in Varadero, Cuba. 

During our conversation, we discussed: 

  *  how Internet Governance and the conversations on IG have been evolving;

  *  the most prominent or topical issues in the IG space currently;

  *  the likely focus areas of the upcoming CIGF; and

  *  whether there are any specific issues the Caribbean region ought to be focusing on.

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    

Enjoyed the episode?  Do rate the show and leave us a review!    

Also, connect with us on:

Facebook – https://www.facebook.com/ICTPulse/  

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Join our mailing list: http://eepurl.com/qnUtj 

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez

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At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness.

With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things:

  *  how he got from BPO to becoming a tech entrepreneur;

  *  the problem ChatFlow is trying to solve;

  *  the factors that contribute to customer satisfaction; and

  *  the advice he would give his younger self.

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    

Enjoyed the episode?  Do rate the show and leave us a review!    

Also, connect with us on:

Facebook – https://www.facebook.com/ICTPulse/  

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Twitter –  https://twitter.com/ICTPulse  

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Join our mailing list: http://eepurl.com/qnUtj 

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez

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In the third instalment in our Expert Insights series on cyber threats and security for 2025, we are joined by Lieutenant Colonel (Retired) Godphey Sterling, the head of the Jamaica Cyber Incident Response Team (JaCIRT).

Our conversation with Colonel Sterling covers, among other things:

  *  how JaCIRT operates and the attitude towards cybersecurity (and the CIRT) in Jamaica;

  *  the cyber threat landscape in Jamaica;

  *  the challenge of maintaining a uniform level of security across large organisations or bodies; and

  *  what Colonel Sterling means by “security by obscurity”.

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    

Enjoyed the episode?  Do rate the show and leave us a review!    

Also, connect with us on:

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Twitter –  https://twitter.com/ICTPulse  

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Join our mailing list: http://eepurl.com/qnUtj 

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez

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