Even more now than when we discussed it in 2019, chatbots are all the rage. Following up from our previous conversation on chatbots, Kern Elliott of iGovTT is back to tell us, among other things:  

• how chatbots are now being used;
• the biggest mistake or oversight organisations are making with chatbots; and
• the steps organisations should be considering to take their chatbot game to the next level.

 

Show notes and links to some of the things mentioned during the episode can be found at www.ict-pulse.com/category/podcast/

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Music credit:  Red Peas and Rice, Ray Holman