Globally, the business process outsourcing (BPO) segment of the wider outsourcing market continues to experience exponential growth, by as much as 9% year-on-year – increasing by one percentage point four years ago.

Kirk Laughlin, of Nearshore Americas, discusses, among other things:

• how the Caribbean outsourcing industry has performed since 2020;
• how technological advancements such as AI and automation are affecting the outsourcing industry; and
• whether the Caribbean region is still competitive and attractive, noting the other locations worldwide that have emerged that are vying for outsourcing business.

 

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/) 

 

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Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez

 

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