A very open and communicative leader. Enjoys working with positive 'experts' from his various teams. A clear purpose for today and the New Normal of tomorrow. Positive - Unified and Adaptive. Major awareness of the importance of the supply chain and GHA partnerships. Appreciation of the 'one time only' capacity conundrum. Confident enough to address a long overdue element of reality -- introduction of a 'no-show' fee -- A fair booking policy. Supports continued investment in platforms (technology), attending to customer needs and really enabling a paperless environment. An interesting session!