IdeaScale Nation

ePolicyWorks is a collaborative approach to federal policymaking that coordinates the flow of ideas and information between federal policymakers and key stakeholders in the public. It has become a model for national policy-building efforts and, most recently, as part of the Department of Labor’s efforts to support American workers and position the economy for a strong rebound in an unprecedented pandemic, the department hosted a couple of national online dialogues to solicit ideas about challenges that may be faced as businesses reopen and how best to help employers and workers reopen America's workplaces safely. Those ideas played a crucial role in informing USDOL’s rapid public policy response and helped secure safer workplaces in these exceptional times. Since then they’ve begun to focus on diversity, equity, and inclusion programs and have begun to leverage their best practices that they’ve perfected over the past seven years to solve bigger and more complex issues. They have run over 60 ePolicyWorks challenges over the years and now Katia Albanese and Hope Adler, both leaders at Concept Communications which supports several of the US Department of Labor’s Office of Disability Employment Policy initiatives, including ePolicyWorks are here to share what they have learned. 

Sagicor is a full-service financial institution offering a wide range of products and services, everything from life and health insurance to annuities, pensions, real estate, banking, and investment needs. But the financial sector is constantly being shaped by technology and consumer trends and in 2021, Sagicor hosted its inaugural Data Innovation Challenge. In this competition, Sagicor team members were encouraged to pitch their innovative ideas on how the Group can use data to enhance efficiency and better serve its clients. Three teams walked away with cash and we're going to learn more about how Sagicor thinks about data innovation and their employee competition in this podcast. This month, we’re pleased to introduce you to Audra-Jade Baker, Corporate Data Governance Lead at Sagicor. 

The City of Calgary is a cosmopolitan Alberta city with numerous skyscrapers set on the side of prairie grasslands. They’re the third largest municipality in Canada, serving 1.3 million people and historically Calgary’s growth has been attributed to its status as the center of Canada’s oil industry, but as times have changed, Calgary has been working to reinvent itself. As part of that reinvention, the City reaches out to employees and citizens for feedback. They’ve run challenges on voting, smart cities, and (most recently) on sustainability goals. This month, we’re pleased to introduce you to Lisa Sierra, Innovation and Analytics Manager for the City of Calgary who is going to tell us more about their program. 

Princess Auto is a Canadian company, it’s privately owned and they sell tools and equipment to farmers, mechanics, inventors and tons of other tradespeople. They have 48 stores all across Canada and that means that their store employees, their call center employees, everyone and corporate are spread over 4,000 miles of Canadian territory. They don’t call their customers, users or clients, they refer to them as “guests” and they are working to discover their unserved needs every day and that’s why we’re talking to their innovation team - to find out how they stay ahead and how they put their customer experience at the center of their work. This month, we’re pleased to introduce you to Dave Matthes, Imagination Leader at Princess Auto. 

Central Washington University enrolls over ten thousand students and offers them a rich extracurricular and academic environment with unique organizations like the Rodeo Club to the Trombone Studio. Notable alumni of Central Washington University include Dallas Cowboys quarterback Jon Kitna and Doug Wood, the COO of Tommy Bahama. As the Director of Capital Planning & Projects, Delano is responsible for the development and implementation of the Campus Master Plan for new construction and renovations and ensuring alignment of the strategic direction of the university through the Capital request process to the State of Washington and to make sure that he’s involving a diverse and broad group in that process, he uses crowdsourcing to make important strategic choices. We’re going to learn more about that today. 

Grant Thornton is one of the world’s largest accounting and consulting networks which provides assurance, tax and advisory services to businesses and the public sector. They have member firms around the world and they deliver their services through a network of 58,000 people in over 130 countries. In 2020, Grant Thornton created the global 'Innovation Exchange' to leverage the collective intelligence of that 58,000 person workforce. The goal was to collect ideas for innovative products and share awareness of processes that could be rolled out globally. And that’s one of the things that we’ll talk about with Ben Verdi, Global Innovation Manager at Grant Thornton International in this episode of IdeaScale Nation. 

Quality Technology Services is a publicly traded company and a leading provider of data center solutions across a diverse footprint spanning more than 7 million square feet of QTS Mega Data Centers throughout North America and Europe. When it comes to differentiators in this market, QTS often cites their relationship with their customers - putting them first, even involving them in the solutions-building process. For Yoshi Furuta, the Senior Product Development Manager at QTS Data Centers, these two values are inextricably linked. And we’re going to hear more about both of these things today in our conversation.

This month, we’re pleased to introduce you to Atul Dubey, Chief Strategy Officer at Wolters Kluwer. Wolters Kluwer is a Dutch-company that is a global provider of professional information, software solutions and services for clinicians, accountants, lawyers, in the tax, finance, audit, risk, compliance, and regulatory sectors. They serve customers in over 180 countries, maintain operations in over 40 countries, and employ approximately 19,200 people worldwide. And with a global network , wide ranging in specialties, they have a huge opportunity to leverage the collective domain knowledge of their workforce, which is why Wolters Kluwer has been running their Global Innovation Awards for the past ten years – a cross-company competition encouraging the development and implementation of innovative solutions from within. It’s not just a great employee engagement exercise - 75% of the suggested ideas are implemented and adopted across Wolters Kluwer. And the work shows, Wolters Kluwer regularly wins awards for its innovation performance. Under Atul’s broad umbrella of responsibilities, he manages the Global Innovation Awards and that’s one of the things that we’re going to chat about today.

The U.S. Coast Guard is the maritime security, search and rescue, and law enforcement service branch of the United States Armed Forces. In order to meet its ambitious goals, the Coast Guard relies on a highly distributed workforce who are required to work under some of the most challenging of conditions: in disasters like hurricanes and earthquakes, during winter storms and the harsh weather of the Arctic, with situations involving mass evacuations or major casualties and loss of life. And for that reason, the Coast Guard has had a long history of innovation. Rear Admiral Schofield works to keep the Coast Guard up-to-date and competitive against emerging challenges by directing efforts across all Coast Guard acquisition programs, acquisition support, personnel, finance, contracting, research and development and innovation activities to execute the service’s acquisition portfolio. Today we’re going to find out more about how the U.S. Coast Guard continuously innovates to meet their mission.

Ivanti is an IT software company that recently acquired Cherwell. Cherwell empowers organizations to improve service experiences and automate workflows using data that spans different contexts and business units. The result is very often much-needed digital transformation. Now we are going to find out how Cherwell customers are at the center of Cherwell’s solutions from Lori Marshall, Vice President Of Product Management and Christine Moore, a Product Analyst from Cherwell Software acquired by Ivanti.