IGEL Weekly

Visibility into endpoint metrics and new digital workspace experience management capabilities deliver critical insight to keep work from anywhere productive 

Liquidware has teamed up with IGEL and ServiceNow to provide unparalleled visibility and insight into end-user experience.

Leading the Charge in Digital Workspace Management 

Monitoring the user experience of your virtual desktop environment, regardless if it is Citrix Virtual Apps and Desktops (CVAD), VMware Horizon, Amazon WorkSpaces, Nutanix Frame, etc., is critical to success these days. Knowing the complete end-to-end user experience should not be ignored as you don’t want any blind spots for the entire connection path for end users. 

Liquidware is an IGEL Ready alliance partner and has enabled tight integration and a purpose-built agent called the “Connector ID” embedded within the IGEL Edge OS. To enable monitoring of IGEL OS client sessions, simply go into the Configuration section of the IGEL Edge OS or IGEL Universal Management Suite (UMS) server console and check the box to enable the Connector ID. Then you enter the hostname of the Stratusphere Hub virtual appliance and that’s it, your user experience metrics will begin flowing into Stratusphere and it will allow for these metrics to be correlated with the virtual desktop sessions to get comprehensive end-to-end user experience metrics. 

Host: Andy Whiteside
Co-Host: Chris Feeney
Guest: Chris Walker

In some cases, resetting IGEL OS to factory defaults to help overcome issues, reset the device for moving or transferring to a different location and/or owner.

Host: Andy Whiteside
Co-Host: Chris Feeney
Co-Host: Seb Perusat

For specific session types on IGEL OS, you can define an action that is executed when the last session of this type is ended. This comes in very handy in many situations. In this session, you will learn the how, when, and why using post session commands on IGEL OS.

Host: Andy Whiteside
Co-Host: Chris Feeney
Co-Host: Seb Perusat

Today IGEL is excited to announce that HP has joined the IGEL Ready Program, adding several validated HP Thin client devices into the program, all of which can run IGEL OS.

IGEL READY PROGRAM

One year after the launch of IGEL Ready, over 100 hardware and software vendors have now joined the partner program designed to develop verified and integrated solutions with IGEL technologies.

As many already know, HP is a market leader in cloud computing and offers a range of powerful cloud solutions, including Thin client devices. Across the range, HP thin clients offer at least dual 4K monitor support with a range of powerful processors and connectivity options.

Host: Andy Whiteside
Co-Host: Chris Feeney

Watch this IGEL Tech-Tips Tuesday video for a deep dive into the IGEL UMS filesystem and learn where critical system files are stored. 

In this webinar, Sebastian Perusat will walk you through understanding the IGEL UMS’ filesystem. You will learn where key files, such as certificates and the embedded database, are stored. How to files are shared with the IGEL OS much more.

Host: Andy Whiteside
Co-Host: Chris Feeney
Co-Host: Sebastian Perusat

Multimedia Sharing and Remote Conferencing Driving Demand for Unified Communications Solutions that Support Seamless Collaboration

IGEL’s survey of end user computing concerns this year revealed the top concern of IT professionals (61%) is delivering a productive, satisfying user experience. Businesses are heeding these concerns and evolving from the concept of remote working to a ‘work is not a place’ philosophy. They are mindful that users expect, wherever they choose to work, and on whatever endpoint, to have a pleasant, productive experience. That desire certainly extends to video conferencing and collaboration, as many employees have had to learn quite quickly to conduct meetings virtually and share files and graphics without looking like a wonky school lab student!

Now that applications like Zoom and Teams are part of our everyday process – whether working remotely or joining a meeting on-prem – we’re seeing organizations wanting to up their game and deliver the absolute best, high-fidelity, immersive digital experience. To accomplish this, they’re turning to the combined power of IGEL and Citrix to provide a complete, unified communications digital workspace solution that enables seamless collaboration, almost anywhere, at any time. Users benefit by getting fast, frictionless access to virtualized and cloud workspaces from any IGEL OS-powered endpoint, from any location – realizing the flexibility that is so important to productivity.

Need for an Enhanced User Experience Drives Adoption for VDI and User Experience Management Solutions

Earlier this year, during our annual DISRUPT event, we had the opportunity to dig deeper into the issues and challenges IT faced during the onset of the global pandemic. Most specifically, we looked into how end user computing (EUC) professionals addressed the immediate need to move workers from the office to home with record speed.

Based on survey responses from 269 end user computing (EUC) professionals across North America and EMEA, 61% named user experience the most significant challenge they faced when shifting to a work-from-home model. While being the number one issue across all regions, the challenge was more prevalent in North America (66%) than EMEA (52%).

Host: Andy Whiteside
Co-Host: Chris Feeney

One of the many benefits of the IGEL OS is customizing anything and everything you see. For example, the desktop, boot screen, start menu, icons, colors, and so much more. In this video, Sebastian walks you through the process of IGEL OS customizations. 

Host: Andy Whiteside
Co-Host: Chris Feeney
Co-Host: Sebastien Perusat

Sadly, in 2021, we’re used to the fact that people are constantly trying to get access to our information. We seem to hear reports from major businesses weekly that some database has been hacked, or supposedly secure credentials have been compromised, and personal details have been leaked all over the internet.

We’ve got to the stage where we no longer labor under the misapprehension that we, or the businesses we use will never be hacked. Instead, we’re into the era of damage limitation. If sensitive information is stolen, the strategy is to make it as difficult as possible to get anything useful from it via encryption, or by keeping key parts of the data separate.

There’s another type of attack though, which is much more insidious. It’s one that doesn’t aim to steal any data. Instead, is about pure blackmail. And it’s on the rise.

Host: Andy Whiteside
Co-Host: Chris Feeney