Super Clinic Project Podcast

Ignore This and Lose Your Best Clinic Staff

Listen Later
Episode Summary

Host Jennifer Gligoric and co-host Tracey Sundkvist tackle the realities of leadership in uncertain times for health professionals. This episode of Coach’s Corner zeroes in on navigating staff shortages, burnout, and shifting patient demands. Packed with practical hiring strategies, mindset shifts, and actionable leadership tips, it’s a must-listen for clinic owners looking to build resilient, high-performing teams—even when the landscape is unpredictable.

Key Topics & Takeaways

Leadership in Uncertain Times

  • Effective leadership is critical for both the health of your team and the performance of your clinic.
  • Keeping people in a healthy headspace is as important as having strong systems and processes.

    • Rethinking Recruitment

    • Go beyond resume mining: consider personality and attitude as much as experience.
    • Tap into direct sources—certification programs, schools, and professional associations—to find candidates eager to start their careers.
    • AI-driven hiring platforms and companies like Build My Team can help broaden your candidate pool.

      • Hire for Attitude, Train for Skill

      • A candidate’s mindset and values are often more important than prior experience.
      • Use behavioral assessments (like DISC) to objectively evaluate strengths, weaknesses, and team fit.

        • Clarity Is Key

        • Clearly define roles—avoid “five jobs in one” syndrome.
        • Write down exactly what the job is (and isn’t), the required personality traits, and align compensation with local market realities.
        • Know your numbers: unclear hiring often signals broader business issues with budgeting or role definition.

          • Onboarding & Retention

          • Don’t just let new hires “wing it.” Provide certainty through clear expectations, KPIs, accountability, and support structures.
          • The more certain your team feels, the better they’ll perform and the less likely they’ll burn out.

            • Owner Mindset vs. Employee Mindset

            • Practice owners must get comfortable with uncertainty, but employees thrive when their day-to-day is as predictable as possible.
              • Memorable Quotes

              “Keeping people in a healthy headspace is as important as having your systems and your processes in check.” — Tracey Sundkvist

              “Don’t just mine resumes—think about the personality traits and skills you actually need.” — Jennifer Gligoric

              “Hire for attitude, train for skill. Where there’s no shortage of skill, we might have an attitude shortage.” — Tracey Sundkvist

              “If you’re not clear on what you want, you’ll never find the right fit.” — Jennifer Gligoric

              “Don’t just wing it. Provide as much certainty for new hires as possible.” — Tracey Sundkvist

               

              Exclusive Resources for Listeners
              • Book a free consult with Jennifer or Tracey at superclinicproject.com (click on your host’s picture).
              • Follow the Super Clinic Project on Facebook, Instagram, X, and YouTube for more leadership and hiring strategies.

                •  

                How to Support the Show

                Like, follow, share, and leave a 5-star review—your support helps us reach more clinic owners and deliver actionable strategies for growth and resilience.



                ...more
                View all episodesView all episodes
                Download on the App Store
                Super Clinic Project PodcastBy superclinicproject