iLead

Pastor Steve Flores, Reta Russell and Pam Harrell deliver this talk about their experience learning about customer service from the Ritz-Carlton hotel chain. What does this hotel have to teach us about communicating value to the people we encounter every day?

Any leader will face conflict in his or her life. An effective leader knows how to properly handle conflict. In this message, Rod Loy talks about the Biblical method of conflict resolution.

The flip side of working with insecure people is working with people that are secure. It requires a different approach. An effective leader can work with both. In this message, Rod Loy shares tips on how to work with secure people.

Do you know somebody who has a lot of ability, but little confidence? They don't believe in themselves. You pick it up in their words, in their actions, even by the way they look. One of the biggest challenges for leaders, spouses, or parents is instilling confidence in people, so they can be what they were meant by God to be. How do you do this?

What is it that keeps some people from being secure in relationships? It might be because they are insecure. They aren't confident in themselves. Because they lack confidence, they aren't effective at relating to and leading others. In this message, Rod Loy looks at the differences between secure and insecure leaders, and what an insecure person can do to change.

In this message, the first in the new leadership series iLead, Rod Loy looks at the rights that leaders must give up.