This episode features an interview with Tanya Moore, Chief People Officer at West Monroe.

Tanya brings over 20 years of experience in HR and transformation leadership across consulting and corporate roles. A trusted advisor, she’s led large-scale change at global companies and built award-winning career and skills programs adopted industry-wide.

In this episode, Tanya shares an actionable framework for building a skills-based workforce in the age of AI. She outlines the five essential steps every HR leader should take to prepare their workforce for the future, explains how HR should actually be the first adopters, and offers a fresh perspective on reskilling as a shared win for both people and the business. Whether you're rethinking your talent strategy or just getting started, Tanya’s roadmap will make sure you’re not caught flat-footed.

Guest Bio

Ms. Moore has over 25 years of consulting and Human Resource (HR) experience in the private, public, and non-profit sectors specializing in strategic workforce management; complex talent transformation; reskilling; employee experience; employee engagement; organizational change management; training; compensation and performance management; talent acquisition; and workforce and leadership development.

She is currently the Chief People Officer for West Monroe, a technology and business consulting company. Prior to that, she was the Chief People Officer of M.C. Dean.

Ms. Moore served as a Partner in IBM’s Talent & Transformation organization, bringing leading practices to clients to support their workforce transformation. Ms. Moore also served as the Global Corporate Headquarters Director of IBM Career & Skills, with responsibility for envisioning and executing a new career and skill acceleration experience for the IBM workforce, which included the vision, strategy, and execution of corporate-wide career and skill programs. In this role, Ms. Moore pioneered new approaches to skill transformation and developed several award-winning programs that have become industry standards.

Previously, Ms. Moore was the IBM Global Business Services (GBS) Public Sector Human Resource (HR) Leader where she has primary responsibility for the GBS Public Sector HR function. In this role, she reinvented the Public Sector HR function to advance outcomes in talent acquisition, career development, diversity, employee engagement, and learning. She also managed the HR business partner team. She also served as a senior consultant with federal and government c-suite clients in the areas of organizational and culture change, strategic workforce planning, workforce transformation, and leadership development.

Ms. Moore has an MBA from William and Mary where she specialized in Organizational Development. She serves on the William and Mary Consulting Board of Directors, the Virginia Career Works Northern Region Board of Directors, the Virginia Chamber of Commerce Workforce Committee, and as a Harvard Business Review Advisory Council member. She is regularly asked to speak on topics that include transforming the skills of your workforce, the new role of HR in the digital age, and using AI to advance your HR and people transformation.

Guest Quote

“We are a function that should always be anticipating the needs of the business and our employees, which means we need to be 10, 20-plus steps ahead. If you're playing that far ahead, then you really should never be in a high-pressure situation because you're planning and understanding what is happening.”

Time Stamps

[00:41] Meet Tanya Moore: HR Leadership Journey

[04:04] Strategic Workforce Planning in the Age of AI

[06:51] Preparing for an AI-Powered Future

[09:57] Overcoming Challenges and Building Skills

[15:28] Gaining Leadership Buy-In and Leading Transformation

[18:20] Personal Reflections and Final Thoughts

Sponsor

I’m Telling HR is brought to you by Rippling, the #1 rated HR workforce management system that eliminates the friction from running a business. Visit Rippling.com to learn more.

Links

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Connect with Tanya on LinkedIn

Learn more about West Monroe

Connect with Leighton on LinkedIn

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This episode features an interview with Courtney Panik, Chief People Officer at Symphony.

Courtney brings two decades of global HR leadership to the table, with experience spanning Yahoo, Mastercard, and now Symphony, where she oversees everything from talent acquisition and development to DEIB strategy and organizational effectiveness. A veteran of complex M&A integrations and large-scale change initiatives, Courtney was named a 2021 U.S. Women in Finance Award winner for Excellence in Human Resources.

In this episode, Courtney pulls back the curtain on what most leaders get wrong about change management and how to fix it. She shares the one tool every HR pro should be using but probably isn’t, why communication timing can make or break trust, and how to turn HR into a true strategic engine inside the business. Whether you’re leading through change or preparing for it, Courtney’s playbook is a must-listen.

Guest Bio

Courtney Panik is the chief people officer at Symphony. She is responsible for designing and executing the company’s talent strategy and creating an inclusive and high-performing culture. Courtney leads all people-related efforts, including talent acquisition and integration, talent management, learning and development, organizational effectiveness, people operations, and diversity, equity, inclusion, and belonging.

Prior to joining Symphony in 2020, she was a VP of human resources at Mastercard, focused on diversifying the company’s product portfolio through mergers and acquisitions. Courtney also spent 10 years at Yahoo, where she held positions in HR business partnership, compensation, employee engagement, and program management, including two international assignments in the United Kingdom and India.

Courtney was recognized with the Excellence in Human Resources Award as part of the Markets Media U.S. Women in Finance Awards 2021.

Guest Quote

“We are a function that should always be anticipating the needs of the business and our employees, which means we need to be 10, 20-plus steps ahead. If you're playing that far ahead, then you really should never be in a high-pressure situation because you're planning and understanding what is happening.”

Time Stamps

1:49 What No One Tells You About Leading Change

2:47 The Blind Spot HR Pros Always Miss

5:41 Your Cross-Functional Dream Team

7:54 How to Communicate When You Don’t Have Answers

11:05 Rethinking What Strategic HR Really Means

12:41 The Pre-Work That Makes or Breaks It

13:17 Courtney’s Secret Weapon for Change

15:03 Building the Ultimate Project Plan

Sponsor

I’m Telling HR is brought to you by Rippling, the #1 rated HR workforce management system that eliminates the friction from running a business. Visit Rippling.com to learn more.

Links

Subscribe to the I'm Telling HR newsletter – Join thousands of HR pros leveling up their leadership.

Connect with Courtney on LinkedIn

Learn more about Symphony

Connect with Leighton on LinkedIn

Learn more about Rippling