Episode 5: "Covid has changed our world and created challenges for all of us. Are there opportunities within this environment? Any key learnings from our experiences?"
Guest: Jane Cooper, President & Chief Operating Officer - Herschend Family Entertainment (HFE)
Dennis is joined by Jane Cooper, President & COO of Herschend Family Entertainment, considered the nation’s largest family-owned themed attractions corporation. Its entertainment and hospitality properties currently span 23 locations in six states across the USA. Do the observations and experiences from COVID provide opportunities? Jane addresses the current risk to talent in our industry and provides insights as to how to build bench strength. Also:
New consumer norms as a result of the pandemic; which ones will stay with us?
How operators should be analyzing the data that impacts the business.
Level of grace given by consumers during the pandemic; how long will it last?
What avenues for revenue growth have come out of recent adjustments.
How we can creatively keep our talent engaged and committed.