In this fireside chat #uxignite, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Matt Zelen, Chief Customer Officer at User Testing. They discuss the intersection of user experience and customer experience, the importance of collaboration between customer success and product design, and the strengths of UX designers and user researchers. They also explore how designers and researchers can demonstrate impact and influence the broader organization, the significance of understanding business metrics, and tips for designers and researchers aspiring to become leaders.

Thank you, Matt Zelen, for being part of this Podcast. 

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