Episode 183: Holly Goodliffe tells us a tale of two conversations about building digital customer success processes.

⏱️ Timestamps:

00:00:00 - Intro

00:01:52 - The challenge of proving digital CS impact

00:03:40 - A framework for connecting CS to revenue

00:06:23 - From biscuits to business: Holly’s career shift

00:08:57 - Prerequisites for a successful digital CS program

00:10:49 - Digital CS is not magic—laying the groundwork

00:12:20 - The evolution of digital CS from hype to strategy

00:12:55 - Wrapping up!

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Holly Goodliffe:

Holly's LinkedIn: https://www.linkedin.com/in/hollygoodliffe

Holly's website: https://hollygoodliffe.com/

Mentioned in this episode:

Matik

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