In this podcast, Andy Yap, Associate Professor of Organisational Behaviour at INSEAD, discusses how leaders can inspire and empower others through communicatiion that appeals to both the head and the heart. It starts with listening. 

In today’s globalised workplace, leaders must communicate effectively with diverse groups. Doing this well starts with understanding the context and culture of your audience, which has as much to do with listening, observing and reading the room as speaking.

He gives his take on a authenticity and discusses anticipatory stress. To get better at communicating, we need self-awareness, the space to make mistakes and honest feedback. Communication, as a skill, is well worth honing, he stressed, for it can be your sharpest edge.