Amas and Bob have a great conversation this week and put training on trial: <ul> <li>Why is training the panacea?</li> <li>Rethink training with the 'agent' as the center. </li> <li>The most effective way to coach.</li> </ul> And much more. To learn more about Bob, Amas and the show visit <a href= "http://www.contactcenter.tv">www.contactcenter.tv</a>

Amas and Bob have a great conversation this week and put training on trial: Why is training the panacea? Rethink training with the 'agent' as the center. The most effective way to coach. And much more. To learn more about Bob, Amas and the show visit www.contactcenter.tv

Amas and Bob have a great conversation this week and put training on trial: <ul> <li>Why is training the panacea?</li> <li>Rethink training with the 'agent' as the center.&nbsp;</li> <li>The most effective way to coach.</li> </ul> And much more. To learn more about Bob, Amas and the show visit <a href="http://www.contactcenter.tv" rel="noopener noreferrer">www.contactcenter.tv</a>&nbsp;

In Defense of the Training Department

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

Business

Technology

Management

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world’s best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

Share In Defense of the Training Department

Sign up to save your podcasts

In Defense of the Training Department

In Defense of the Training Department