In this week’s In-Ear Insights, Katie and Chris discuss a thought-provoking question raised during a recent talk: Will AI Make Us Lazy and Stupid? Is there a genuine risk with the use of AI? Will it make us lazy and reduce the quality of our work? We explore the impact of AI on human behavior and the potential consequences of over-reliance on automated systems. We delve into examples where AI can both improve and diminish service experiences, and the importance of strategic decision-making when implementing AI. Join us as we examine the complex relationship between humans and technology in the realm of AI. Watch the video to gain insights into the risks and considerations surrounding AI adoption in various contexts.

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What follows is an AI-generated transcript. The transcript may contain errors and is not a substitute for listening to the episode.

In this week’s In-Ear Insights, let’s talk about people for a bit.

We’ve been talking about a lot of process, and certainly a lot of technology recently with things around artificial intelligence and all these crazy cool things it does.

But at a talk I was doing last week, one of the attendees asked, is there genuine risk with the use of AI? That it’s going to make us lazy and stupid and reduce the quality of work that we do as human beings? And will it basically make us as bad as untrained people? Because we’re going to be over reliant on the system.

So Katie, are we on a path to lazy and stupid?

I mean, here’s, here’s the thing, there is no path people are already lazy and stupid.

And the second they find even more excuses to be lazy and stupid.

They’re all over it.

And so there’s, you know, it’s the whole, there’s two kinds of people.

And I feel like artificial intelligence is not a new, it’s not solving a new problem, it’s just a new technology, you’re always going to have people who are looking for shortcuts, people who are looking for the easy way to do things, people who can do the least amount of work.

And so artificial intelligence is now just a new version of that.

And so if you have team members who are already prone to working that way, that’s it.

I mean, that’s just going to be a problem.

Humans, by nature, you know, if we don’t want to do something, we’re not going to do somethin