Bob and Amas will entertain with this engaging conversation about: <ul> <li>Why does CX still suck even though we have the data to show it. </li> <li>Your know your agents get yelled at, but do you know how much?</li> <li>Can voicemails help to shorten long wait times?</li> </ul> And much more... To learn more about the Contact Center Show go to: www.contactcenter.tv

Bob and Amas will entertain with this engaging conversation about: Why does CX still suck even though we have the data to show it. Your know your agents get yelled at, but do you know how much? Can voicemails help to shorten long wait times? And much more... To learn more about the Contact Center Show go to: www.contactcenter.tv

In God We Trust, Everyone Else Bring Data

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

Business

Technology

Management

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world's best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

Share In God We Trust, Everyone Else Bring Data

Sign up to save your podcasts

In God We Trust, Everyone Else Bring Data

In God We Trust, Everyone Else Bring Data

More shows like Contact Center Show

This American Life

Pivot

Advice from a Call Center Geek!

The Contact Center Coach