On this episode of the In the Club Podcast by Club Colors, we feature Chet Lovegren, the Founder of The Sales Doctor, Host of The Sales RX, and The Founder's Formula Podcasts. Today, Chet digs into how leadership styles fundamentally differ between Boomers, Gen X-ers, Millennials, and now Gen Z.
Chet describes the 3 types of employees: Builders, Maintainers, and Departers. Each type plays a role in the company, but the goal is to concentrate 80% on the top 20%, which comprises Builders and Maintainers. As for the Departers, Chet says to either move them up to become a Maintainer or move them out.
Leaders need to engage with each employee type differently. John shares his own Highlighter Method while Chet talks about the environments in which Builders and Maintainers excel. Chet also shares his 5-5-5 Rule that instills good leadership within a culture and gives his insights on better communication, building brand advocates, and helping SaaS companies grow their sales teams.
As always, stick around for the Hot Iron with JMo where we find out about Chet's dream to advertise at SaaStr and his thoughts on what the moon really is!
HIGHLIGHT QUOTES
Defining the Builder - Chet: "In any company, there are 3 types of employees. There's Builders, there's Maintainers, and Departers. Builders are your day ones, they're the people that are going to build with you, they're going show up early, they're going to put in the extra effort."
Do NOT punish Builders to deal with Departers - Chet: "Stop spending 80% of your time on the bottom 20% of people because what ends up happening, and I see this all the time is you turn into what's called a reactive leader where somebody at the bottom, it's one of your departers, does something that either ticks you off or hurts your number or gets your boss to talk down to you, or whatever that might be, and then you go implement this wild accountability rule that you're builders are like, dude, I'm doing my job."
Reps who don't perform well are a reflection of their leaders - Chet: "The sad truth is everything about your reps has to do with you as a leader. And so if you have people that are experiencing symptoms that are bringing them down, it's your inability to give them a clear-cut vision. I think leaders do such a bad job of tying things to personal goals. Even if I'm a Maintainer, I have a goal."
Connect with Chet:
LinkedIn | TikTok | Linktree
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