If you've never heard of Lala McNab of Lala Designs, you're about to get wrapped up in her wisdom and passion, embossed with infectious laughter. ⁣

Not only is she one of Australia's leading event stationers, she is a treasure trove of business advice, especially concerning the art of genuine, old fashioned customer service at the core of a craft. ⁣

This was such a riveting and enjoyable interview and we can't wait to share her story and tips with our BTC community. Enjoy!