This week I am joined by Eric Han as we discuss incident management and emergency response in online platforms. Eric is a Trust & Safety Veteran with 16 years of experience across giants like Google, Yahoo, Twitter, Uber, and TikTok. Everything that can happen will happen on a platform at an exponential rate, and now, it can happen text, photo, image, DM, livestream, or ecommerce. All of it is fair game for bad actors. We discuss best practices for developing and building a platforms incident response strategy. 

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