Are you inadvertently designing a security user experience that makes it less likely your users will choose the most secure option for them? Are security-related roadblocks preventing people from using your service? In order to design inclusive experiences—including accessible experiences—you must include users with disabilities in your research.

In this episode, we talk about:

• Including users with disabilities as a co-creation exercise—not something you “check off” as part of your UX research.
• Why flexibility is so important when it comes to the security user experience.
• The importance of storytelling to help teams design accessible experiences.
• Joyce’s experience when encountering a CAPTCHA using a screen reader (and listen to an example), where she is prevented from completing a form.
• Why Joyce believes “today’s frustration will be the field for tomorrow’s innovation.”

Joyce Oshita is a Certified Professional in Web Accessibility, accessibility trainer and educator, and advisor for the FIDO Alliance task force. Joyce created the Digital Overload series, which documents her experiences using digital services while using a screen reader.

Also check out the W3C Web Accessibility Initiative (WAI) Web Accessibility Perspective Videos.