Medical billing is becoming an important opportunity for independent pharmacies looking to expand patient care services beyond dispensing and better capture the value of pharmacist-provided care.
In this episode of Independent Insights, host Britney Woods introduces a recorded conversation between Marc Crouch, Vice President of Pharmacy Retail Operations and Health Mart VP Pro, and Alyssa Mack, Clinical Pharmacist at Gibbs Pharmacy in Lebanon, Tennessee. Alyssa shares how Gibbs Pharmacy has grown its pharmacy-led clinical service model, including immunizations, point-of-care testing, test-to-treat services, patient consultations, and technician-supported billing workflows.
The discussion explores practical lessons from building medical billing capabilities, navigating payer relationships and credentialing, using collaborative practice agreements when needed, and creating workflows that help make medical billing more manageable in a busy independent pharmacy setting.
Listeners will hear how medical billing can support sustainable patient care services, why immunizations may be a practical place to start, and how becoming provider ready can help pharmacies deliver, document, and support expanded clinical services over time.
Host
Britney Woods, PharmD
Sr. Manager, Community Pharmacy
McKesson / Health Mart
Guests
Marc Crouch
Vice President, Pharmacy Retail Operations,
Office of Health Mart
Alyssa Mack, PharmD
Clinical Pharmacist,
Gibbs Pharmacy, Lebanon, Tennessee
Resources
Health Mart Pharmacies interested in unlocking new opportunities with Pharmacy Profiles can learn more here (https://view-su2.highspot.com/viewer/4b7cffbe5cf3491f73da9b1785b27ded)
Tune into Episode 20: Provider Ready Now-Residency & Credentialing for Independent Growth
Health Mart Pharmacies can access Health Mart University (HMU) for:
- Helpful CE courses and more on Medical Billing, Point of Care Testing, and Test and Treat
- Health Mart pharmacists to claim their CE credit for weekly Gamechanger episodes
The views and opinions expressed in this podcast are those of the guest and do not necessarily represent the views or positions of Health Mart, McKesson or its affiliates or subsidiaries ("McKesson”). The information provided herein is for informational purposes only and does not constitute the rendering of clinical, legal or other professional advice by McKesson.