In this special Christmas round table David Dungay, Editor in Chief of UC Today spoke to a panel of industry experts to discuss the big trends of 2023

The panel included: Paul Taylor, Sales Director, Voiceflex, Jamie Hughes, Partner Manager, EvolveIP, Blair Pleasant, President, COMMfusion, Jon Arnold, Principal Analyst, J Arnold & Associates, Aymeric Senechal, Head of Cloud Communications, ALE, Andy Rawll, Product Marketing, Snr Manager, Mark Bunnell, COO, Nuwave, Adam Wilson, Director, Strategic Partnerships, Vonage 

During this session the follow topics were discussed:

PREDICTION NO.1: The convergence of UCaaS and CCaaS continues … but now we are seeing demand for integrations with more business apps like CRM. 

PREDICTION NO.2: The Metaverse will still be mostly in its Hype Phase with few use cases coming through.

PREDICTION NO.3: UCaaS becomes more mobile-centric than ever

PREDICTION NO.4: Recession/ creating cost efficiencies will be top of mind in 2023

PREDICTION NO. 5: MS Teams Direct Routing is another growth area. MS continues to add voice applications to the team’s platform, it is starting to be a contender for consideration when looking to replace or upgrade telephony applications. We are seeing growth at the enterprise level, and it’s not filtering down yet. 

PREDICTION NO.6: Many businesses will be focused on tailored solutions. Out-of-the-box solutions won't cut it in a hybrid world. 

PREDICTION NO.7: EX will overtake CX in 2023

PREDICTION NO.8: Hybrid work evolves to become more focused on productivity and workflow.