Quality is difficult to define, so how can you guarantee that your project will result in a quality outcome? There are tools you can use and steps Project Managers can take to ensure quality results. Clearly define quality expectations up front, and make sure all the stakeholders understand and agree. Pay attention to Voice of Customer. Do lots of testing along the way, with a highly critical eye. Ensuring maximum quality goes hand in hand with minimizing potential risk. Three experts on Quality, Jon M. Quigley, Mike Frenette, and Brian Cohn discuss how you can – and should – incorporate "Quality" into all phases of a project.

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» More PM-POV Episodes About the Speakers Jon M. Quigley Value Transformation LLC Principal and Founding Member Jon M. Quigley PMP CTFL is a principal and founding member of Value Transformation LLC, a product development training and cost improvement organization established in 2009 (www.valuetransform.com). Jon has multiple master level degrees from City University of Seattle, as well as an engineering degree from University of North Carolina at Charlotte. He has been employed by PACCAR and Volvo, and is an experienced tier one supplier to the automotive industry (Ford, General Motors, Chrysler and Harley Davidson and more). Jon has won awards such as the Volvo 3P Technical Award and the Volvo Technology Award, and has secured 7 United States patents. Jon has co-authored or contributed to more than 12 blocks. The titles range in topics all associated with project management and product development including quality tools. He is on the MPM advisory board of Western Carolina and Forsyth Technical Community College. He is available for speaking and guest lecturing on project management and product development and can be reached at [email protected]. Mike Frenette Corvo Project Management Owner Mike Frenette, PMP, CMC, I.S.P., SMC has been engaged in information technology and project management for more years than he cares to admit. He has been employed by utility, oil and gas, and manufacturing organizations, and several consulting firms over the last few decades. Mike currently owns Corvo Project Management, a PPM consulting, mentoring and training company. He has a penchant for staying up to date with methods and processes that help organizations achieve their strategic goals, and enjoys sharing what he has learned with anyone who will listen. Mike is a frequent speaker and trainer on project management topics locally, nationally and internationally at in-person conferences and virtual sessions. He has proven to be a serial volunteer through roles on boards and committees, contributing to the inner workings of the Canadian Information Processing, the Canadian Management Consultants Atlantic, PMI Nova Scotia and PMI Global. Brian Cohn Danfoss Power Solutions Process Excellence Manager Brian Cohn is Process Excellence Manager at Danfoss Power Solutions focusing on the development of new products and services. He has held design engineering, application engineering, project management, and product management roles, at firms in the manufacturing, aerospace, and defense segments for over 30 years. Most of his experiences have been in business to business environments and he is passionate about improving both the effectiveness and efficiency of new product development.