In this episode, we explore why commercial and contract management capability has become the hidden constraint in modern infrastructure delivery. As infrastructure shifts toward cross-vertical integration – spanning utilities, digital platforms, transport, and technology – we examine why engineering excellence and capital alone are no longer enough. Using Crossrail as a cautionary case, we discuss how fragmented contracts, weak coordination, and governance gaps turn complexity into delay, cost overruns, and value destruction and why boards must start treating commercial capability as a strategic bottleneck, not an administrative afterthought.

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