Ingram CX Express with Bibi Sofowote

In my concluding interview on the Ingram CX Express, I sit down with Anna Graczyk, Cisco Services Renewals Specialist, Ingram Micro Canada.

Anna’s primary focus is to ensure that the partners business objectives are achieved and that opportunities are uncovered along the journey.

She promotes the idea that vendors should create a full cycle without interrupting their customers business functions.

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I kick off Part 2 of my discussion with Rebecca Leach, GM, Software, Cisco, talking about the culture barrier. 

Her position is that the executive leadership team must set tone and expectation in the organization. Leaders must help people to understand the hows and whys of any change within the organization, including software adoption. 

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With so many barriers to overcome in an organization, Rebecca Leach, General Manager, Software, Cisco, knows all too well what it takes to overcome these barriers. 

In Part 1 of my interview with her, she lists three barriers that she typically encounters in her role - skepticism, time and organizational support. 

Rebecca views Customer Success as part of how we move forward.

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#IngramCXexpress .. #IngramCustomerExperience

🖥 Web - http://blog.ingrammicro.ca/cx-express-hub

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Thanks for continuing with me on the Ingram CX Express. In this instalment, I sit down with Parneet Mann to talk about Navigating Customer Engagements in Customer Success. 

Parneet is the Customer Success Manager at Synnapex. Her role as the Customer Success Manager is not to sell, but to get the information that is needed to implement an effective Customer Success Plan.

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#IngramCXexpress .. #IngramCustomerExperience

🖥 Web - http://blog.ingrammicro.ca/cx-express-hub

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Customer success has changed the way business operates. We have moved from minimal touch-points with customers to multiple touch-points to maintain customer loyalty. 

My guest Sarah Poonawala, Channel Account Subscription Specialist at Ingram Micro, joins me in a discussion on 

“The Impact of Customer Success on Business Practice.” 

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🖥 Web - http://blog.ingrammicro.ca/cx-express-hub

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“Customer Success is Managed Services on steroids.”

This unique phrasing is how VP of Vendor Management at Ingram Micro, Anthony Karim, describes Customer Success.

My discussion with Anthony, titled “Customer Success, Explained,” touches on the commoditization of technology as well as the position of Ingram Micro in the Customer Success journey.

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@IngramMicroCA

#IngramCXexpress .. #IngramCustomerExperience

🖥 Web - http://blog.ingrammicro.ca/cx-express-hub

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