In this episode of Innovate for Impact,, Tania Gomez sits down with Ross Paull, founder of nTrustus, to explore how digital complaint solutions are transforming compliance for NDIS providers. With a grant from the NDIS Quality & Safeguards Commission, nTrustus has developed a digital tool to help providers and participants handle complaints efficiently.

Key Topics Covered:

✔️ How nTrustus digitises complaint management for NDIS providers

✔️ Why manual complaints tracking is inefficient & outdated

✔️ How AI-powered tools improve complaint resolution

✔️ Why NDIS participants hesitate to make complaints & how to fix it

✔️ How tech can streamline compliance & incident reporting

Episode Highlights:

00:00 – Introduction: Meet Ross Paull, founder of nTrustus

02:05 – How a financial services compliance tool led to nTrustus

04:30 – The challenges of manual complaints processes for NDIS providers

07:10 – How nTrustus simplifies complaints & enhances provider response

09:45 – The importance of capturing feedback for service improvement

12:20 – Why participants hesitate to complain & how tech empowers them

14:40 – How AI automates workflows & detects reportable incidents

17:30 – How providers can use complaint data for business growth

19:10 – The future of compliance tech & NDIS registration changes

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In this powerful episode of Innovate for Impact, host Tania Gomez sits down with River Knight, founder of Developing Australian Communities and a disability advocate, to discuss how to reshape the disability sector. River shares insights from over 30 years of experience, reflecting on the systemic challenges in NDIS, the urgent need for holistic case management, and his push for political change to better serve people with disabilities.

They also discuss the failures of co-design in NDIS reforms, the erosion of choice and control for participants, and the essential role of collaboration across government departments. With an election on the horizon, River’s call to action is clear: It’s time for intelligent voting and accountability in disability services.

Timestamps:

00:00 – Introduction to the episode

02:10 – Meet River Knight: 30+ years in the disability sector

06:30 – The story behind Developing Australian Communities

11:15 – Pivoting to politics: Why River wants to represent Blair

18:00 – Failures of co-design in NDIS and rapid policy changes

25:40 – The erosion of choice and control for NDIS participants

30:15 – Why collaboration between government departments is essential

37:50 – How to address systemic failures in NDIS case management

45:20 – Holding policymakers accountable and the power of advocacy

50:00 – River’s vision for a reformed NDIS and holistic disability support

55:30 – Why voters in Blair need to demand representation that matters

01:00:00 – Final takeaway: Advocating for a united voice in disability services

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Introduction: Welcome to Innovate for Impact, an informative mini-series brought to you by Tania Gomez Consulting. In this series, we explore the remarkable innovations shaping the landscape of the NDIS for a more inclusive future. Today, we are joined by Daniel Barber, the founder of Socializer Gaming, who shares insights on how video games are being used to help individuals, especially those with disabilities, by providing a safe and familiar environment to work through challenges.

Highlights with Time Stamps:

• 0:00: Introduction to Innovate for Impact and the goals of the series.

Key Takeaways:

• Video games can be a powerful tool to help individuals, especially those with disabilities, by providing a safe and familiar environment to work through challenges.

In this episode, Tania sits down with Dr. Paul from Aussie Ergonomics, a leading expert in ergonomics and rehabilitation engineering. With over 30 years of experience in both industry and academia, Dr. Paul shares his remarkable journey from global automotive giants like Ford and Mercedes-Benz to founding Aussie Ergonomics in 2020.

Key Highlights:

Discover how Dr. Paul and his team are integrating service provision with assistive technology to deliver personalised solutions for NDIS participants.

Chapters:

Thank you for watching! If you enjoyed this video, please like, share, and leave a comment below with your thoughts or questions.

Contact Information:

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#NDIS #ndisaustralia #InnovateForImpact #AussieErgonomics #DisabilitySupport #AssistiveTechnology #Ergonomics #Inclusion #taniagomezconsulting

In this episode of Innovate for Impact, Tania Gomez sits down with Justin Keenan, co-founder and CEO of Lusio Rehab, to discuss the transformative power of gamification in physical therapy.

Lusio Rehab's innovative wearable technology is revolutionising therapy by making it interactive and engaging through gamified experiences. Justin shares the journey from concept to a globally impactful tech solution, emphasising the importance of co-design, collaboration, and community in developing effective assistive technology.

Tune in to learn about the challenges and successes of bringing this cutting-edge solution to the market and its profound impact on both clients and therapists.

Episode Highlights:

• Introduction to Lusio Rehab: Justin introduces Lusio Rehab and its gamified wearable technology designed to enhance physical therapy.

Chapter Timestamps:

Connect with Lusio Rehab:

Visit Lusio Rehab’s website: www.lusiorehab.com

Stay connected for more insightful discussions and inspiring stories on Innovate for Impact, where we explore groundbreaking ideas shaping the future of the NDIS.

#NDIS #Rehabilitation #InnovateForImpact #WearableTech #Gamification #LusioRehab #TaniaGomezConsulting

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Or you can also visit our website: http://www.taniagomez.com.au/

Don't miss the inspiring and transformative episodes! Subscribe, follow, like, comment and share your takeaways!

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#ConnectingCommunities #BusinessSuccess #InnovateForImpact #NDIS #NDISAustralia #NDISProvider #Innovation #NDISConsultant #TGC #TaniaGomezConsulting

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#GlobalImpact #Innovation #BusinessSuccess #InnovateForImpact #NDIS #NDISProvider #NDISAustralia #Innovation #NDISConsultant #TGC #TaniaGomezConsulting

Join us in this enlightening episode of "Innovate for Impact," presented by Tania Gomez Consulting, where we delve into the transformative innovations shaping the NDIS landscape for a more inclusive future. In this episode, our guest, Kristi Eastman, shares compelling insights and inspiring stories highlighting how visionary individuals and organizations are revolutionizing disability services.

Hear inspirational stories from individuals and organizations making significant impacts, discover new technologies advancing disability services, and learn ways to actively participate and effect change in this sector.

Watch until the end as I reveal how I can lend you a helping hand. Let's ace that audit together!

Episode Highlights:

00:40 - About Kristi and Live Your Best Life

07:54 - What problems do you solve?

17:11 - What are the challenges in your approach?

38:00 - Future goals

38:38 - Contact Live Your Best Life

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#AutismAwareness #InclusiveFuture #InnovateForImpact #NDIS #NDISProvider #Innovation #Disability #Inclusivity #NDISConsultant #TGC #TaniaGomezConsulting

🎙️ Welcome to 'Innovate for Impact,' the podcast series hosted by Tania Gomez Consulting. Join us as we uncover inspiring stories of visionary individuals, organizations, and technologies revolutionising the way we approach disabilities.

In this episode of our Innovation Series for the disability sector, Storm shares her inspiring journey of making beauty truly accessible. From designing makeup accessories for upper limb disabilities to her personal story of overcoming challenges, this conversation is a game-changer! 🚀 Join us as we unravel the story behind Storm's mission and innovation. Hit play now and discover how she's reshaping the beauty industry for everyone! Don't miss out on this empowering episode – your beauty routine will never be the same!

⭐ Episode Highlights:

00:30 - Disrupting Beauty for Inclusivity!

01:45 - The Mission: Making Beauty Truly Inclusive

03:22 - The "Aha" Moment: Why Storm Started the Journey

06:45 - Navigating Challenges: From Gym Mishaps to Makeup Hurdles

09:55 - The Google & YouTube Quest: Seeking Solutions

12:30 - Spark of Innovation: Storm's Makeup Accessories Unveiled

15:18 - Cheers to Change: Storm's Inspiring Initiative

18:40 - Uni Days to Coordination Career: Storm's Unique Path

21:55 - Challenges in Disability: Insights from Storm's Experience

25:48 - Future Innovations: Storm's Vision for a More Inclusive World

29:10 - Wrapping Up: A Heartfelt Thanks from Storm

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#NDIS #NDISProvider #NDISParticipants #innovation #disability #inclusivity #diversity #Australia #TaniaGomez #accommodation #supportservices #QSSS #queensland #socialsupport

🎙️ Welcome to 'Innovate for Impact,' the podcast series hosted by Tania Gomez Consulting. Join us as we uncover inspiring stories of visionary individuals, organizations, and technologies revolutionising the way we approach disabilities.

In this episode, discover the innovative person-centered model used by QSSS to revolutionise disability support. This viral video features an insightful and inspiring conversation with Greg and Linda from QSSS, who explain the model and its impact on the lives of their clients. The video showcases how QSSS focuses on building meaningful connections between clients and support workers, allowing clients to choose support workers based on shared interests and values. The video also highlights the importance of collaboration with support coordinators, allied health professionals, and other providers to ensure the best outcomes for clients. Join in and learn how this disruptive model is changing the way disability support is delivered across Australia.

⭐ Episode Highlights:

1:42 - Background of QSSS

3:14 - The Story of Louise

5:52 - QSSS Model and Values

9:22 - The Connection between Support Workers and Participants

19:49 - Scalability and National Expansion

21:05 - Benefits for Staff and Participants

29:53 - Ethics and Responsible Growth

34:32 - Model Applicability to Other NDIS Areas

37:52 - Future Goals and Collaboration

📢Don't miss the inspiring and transformative episodes! Subscribe, follow, like, comment and share your takeaways!

Join our growing community on: LinkedIn | Instagram | Facebook | YouTube : @taniagomezconsulting

#NDIS #NDISProvider #NDISParticipants #innovation #disability #inclusivity #diversity #Australia #TaniaGomez #accommodation #supportservices #QSSS #queensland #socialsupport