In September, the Reseda Group held a fintech summit in Detroit, showcasing a range of technology designed to improve credit unions’ products and services. Mary emcee-ed the event.

In this episode, Ben Maxim (the chief operating officer at the Reseda Group) chats with Mary about the flavorful themes that emerged during the Detroit event, including: fresh ways to deepen engagement with members, the need to upgrade digital banking for all ages and where and how the branch plays a role.

As the chief innovation officer for Michigan State University FCU, Ben also chats with Mary about how he finds fintechs to work with, and equally important, how the credit union knows when to call it quits.

Oh, they also explore existentialism in financial services and Ben defines innovation. Really.

Relevant links:

• Reseda Summit

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