Inside Marketing Cloud

In this episode of Inside Marketing Cloud, I continue the six-part series preparing you for the Salesforce Certified Marketing Cloud Next Consultant exam. I cover Agentforce & AI Innovation, including marketing agents, AI-powered campaign creation and audience segmentation, conversational messaging, responsible AI, and predictive AI features.

In this episode of Inside Marketing Cloud, I continue the six-part series preparing you for the Salesforce Certified Marketing Cloud Next Consultant exam. I cover Campaign Design, Flow Orchestration & Content, including campaign structure, Flow Builder, flow types and elements, personalization methods, content data sources, activation templates, landing pages, and forms.

In this episode of Inside Marketing Cloud, I present the third topic in my six-part series preparing you for the Salesforce Certified Marketing Cloud Next Consultant exam. I cover Data Modeling, Identity Resolution & Segmentation, including Data 360 objects, CRM data integration, Actionable Lists, unified customer profiles, matching and reconciliation rules, audience segmentation, data graphs, and consumption optimisation.

In this episode of Inside Marketing Cloud, I present the second topic in my six-part series preparing you for the Salesforce Certified Marketing Cloud Next Consultant exam. I cover Consent Management, including key concepts, the consent data model, creating and updating consent records, consent automation, and configuring web-tracking consent banners for marketing landing pages and external websites.

In this episode of Inside Marketing Cloud, I kick off a six-part series preparing you for the Salesforce Certified Marketing Cloud Next Consultant exam. I cover Platform Setup & Governance, including key concepts, configurations, permissions, Business Units, and domain authentication.

In this episode of Inside Marketing Cloud, I’ll share why Salesforce Connections is a must-attend conference for marketers and how to convince your boss to support your trip. I’ll cover the key benefits of attending, plus tips on staying connected if you can’t be there in person.

Sign up for Connections 2025 here:

Salesforce Connections

Join the community group here:

Salesforce Marketer Group Poznań, Poland

In this episode of Inside Marketing Cloud, I’ll share what it means to be an MVP, how to get started on your journey, and the benefits of contributing to the Salesforce ecosystem. Plus, I’ll reflect on my own path to becoming an MVP and how small efforts can lead to big changes.

If you’d like to nominate someone to become an MVP, here’s the link: https://nominations.salesforcemvps.com

In this episode of Inside Marketing Cloud, we'll dive into Salesforce Data Cloud's pricing model and how to effectively manage credit consumption. Learn how Data Cloud operates on a credit-based system, the role of multipliers, and strategies to optimize usage for businesses. Tune in to understand the key factors impacting credit consumption and how to manage your Data Cloud budget efficiently.

Rate cards and multipliers for Data Cloud: https://www.salesforce.com/data/rates/multipliers/

In this episode of Inside Marketing Cloud, explore the essentials of Salesforce Data Cloud, a real-time platform that unifies customer data for actionable insights. Learn how it enhances customer engagement with AI-driven analytics, seamless integrations, and scalability. This episode begins a series that will dive deeper into Data Cloud’s features, implementation strategies, and real-world applications.

In this episode, learn about free tools designed to make tasks in Marketing Cloud Engagement easier. These tools are useful for marketers, developers, and administrators, helping to improve workflows and save time. Learn about apps for SQL management, audience segmentation, email design, account health checks, and code testing.