Inside outsource Podcast

In this episode, Brian and Kevin from CAPLS share how brokers can confidently step into the commercial lending space, strengthen client relationships and build their capability along the way.

Packed with practical tips, real broker experiences and actionable insights, this conversation will leave you feeling more confident about the opportunities in front of you.

What does the future of broking look like?

In this episode of Inside outsource, I am joined by Heather Gallagher from Salestrekker to unpack some of the biggest topics shaping the mortgage and finance industry today.

From artificial intelligence and automation to cyber security and compliance, Heather shares her practical insights on how technology is changing the way brokers work and where the biggest opportunities lie for those willing to embrace innovation.

The conversation also explores Heather's career journey, lessons learned from working alongside brokers for more than 20 years, and how Salestrekker is helping drive the next generation of broker technology.

If you're curious about what's next for our industry, this is an episode you won't want to miss.

Trust at Scale Through Data & Verification

What happens when trust moves from paperwork to data? 

Sarah Moorhouse and Ralph Kooi from Equifax share how Verification Exchange is helping transform lending through faster, more secure employment and income verification - reducing fraud, improving decision-making, and creating a better experience for brokers, lenders and customers alike.

Your Competitive Edge: Why Stories Win

What separates great professionals from everyone else in a crowded market? According to Vanessa Stoykov, it’s not just expertise—it’s the ability to connect.

In this episode, Vanessa explores why storytelling, trust and authentic communication have become the ultimate competitive advantage. From turning complex ideas into meaningful conversations to building lasting client relationships, she shares practical insights on how to stand out, create impact and communicate your value in a way people remember.

In this episode we’re joined by Peter Baines OAM—former NSW Police forensic investigator, international disaster response leader, and founder of Hands Across the Water.

Peter has led teams through some of the world’s most confronting crises, including the Bali bombings and the 2004 Boxing Day tsunami—experiences that shaped his deep understanding of leadership and resilience under pressure. 

Today, he works with organisations around the world, helping leaders perform when it matters most.

In this conversation, we’re exploring what resilience really looks like—not just in extreme crisis, but in everyday business—especially for mortgage brokers navigating uncertainty, pressure, and constant change.

Inside outsource, produced by outsource Financial and hosted by Tenille Gibson, gives brokers a trusted, insider perspective on the industry they live and breathe. 

Tanya Sale is a prominent figure in the mortgage industry, recognised for her leadership and advocacy. As the co-founder and CEO of outsource Financial, she has made significant contributions to the industry, including the establishment of a broker-focused, values-led alternative to traditional aggregators. 

Tanya's vision has been to support brokers in building successful, independent businesses and deliver genuine, human-first support for clients. Her commitment to mentorship and inclusion has made her a symbol of leadership in the third-party channel, earning her accolades such as the Thought Leader of the Year award at the Australian Broking Awards and the Industry Champion title from the FBAA. 

Tanya's influence extends beyond the industry, as she champions diversity and inclusion and has made a significant impact on the mortgage aggregator space.