This episode of Get the Check features Marty Kausas, co-founder and CEO of Pylon, a modern support platform built for B2B companies. Pylon brings everything post-sales teams need from a ticketing system to integrations with Slack, email, and Teams all into one powerful platform.

Marty shares Pylon’s “sell before you build” philosophy, starting with how they landed their first customer just minutes after coming up with the idea. The conversation also dives into his fundraising journey, from being part of the first YC batch post ChatGPT to securing a Series A from a16z in just 14 days. Marty also walks us through Pylon’s product growth, including the launch of their “Ask AI” tool. He breaks down his unique hiring philosophy and tells the hosts why Pylon’s first engineers skipped technical screenings.

If you’re ready to join a rocketship targeting a $10B market, Pylon is hiring across roles, including software engineers, product designers, and account executives.

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00:00 How do you build a big, fast-growing company?

04:21 Founding Pylon

08:32 Creating the first product

13:11 Layering AI into the product

17:30 B2B sales, strategy, and competitive advantage

22:21 Challenges in modern customer support

27:38 Recruiting talent and building a strong team

35:10 Raising Pylon’s Series A