Chris Voss, founder of the Black Swan Group,  joins us to share the story behind Never Split The Difference, the #1 Wall Street Journal best selling book on Negotiation. 

The most decorated FBI hostage negotiator in history, Chris Voss teaches his model Harvard Law, Georgetown University and others. 

Key Takeaways 

• how never split the difference started,
• Optimal Timing for Negotiations
• The Neuroscience Behind Tactical Empathy
• best ways to collaborate in negotiations,
• ways to negotiate like your life depended on it,
• best ways to collaborate in negotiations,
• how to practice Never Split the Difference,
• benefits of using active listening and importance of body language in communications,
• and other top techniques in Never Split the Difference,

Chapters

• 00:00 Introduction to Chris Voss and the Black Swan Method
• 03:34 Chris Voss's Background and the Documentary
• 04:04 Chris Voss's Journey into Law Enforcement
• 06:26 Mentors and Becoming a Hostage Negotiator
• 09:22 The Foundation of the Black Swan Method
• 14:14 Developing Tactical Empathy on a Suicide Hotline
• 21:36 Practicing and Applying the Black Swan Method
• 24:30 Optimal Timing for Negotiations
• 28:22 Tactical Empathy with Adversaries
• 32:40 Defining Tactical Empathy
• 34:41 The Future of Tactical Empathy and Neuroscience

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