Behind the Screens: IT@ND

Inside the Campus Workstation Program: Insights from Jennifer Parker

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In this episode of Behind the Screens IT at ND, hosts Scooter and Krista welcome Jennifer Parker, a Senior CWP Specialist, to discuss the Campus Workstation Program (CWP) at the University of Notre Dame. Jennifer shares insights into her role, the program's eligibility criteria, and the importance of technology in enhancing productivity and security. The conversation delves into team dynamics, daily operations, inventory management, and the challenges faced in maintaining effective communication and relationships across various departments. Additionally, they explore the evolution of policies based on feedback and the strategic partnerships that support the program's success. In this conversation, Jennifer Parker discusses the intricacies of asset management within the Campus Workstation Program (CWP) and the importance of understanding user needs. She envisions a future where endpoint machines are seamlessly delivered to users while also addressing the challenges of varying tech savviness among users. The formation of a CWP steering committee aims to enhance collaboration and improve the program based on feedback from various stakeholders. With a significant refresh year ahead, the conversation also touches on personal interests and insights into communication styles.

takeaways
  • Jennifer Parker has been with the university for about two and a half years.
  • The Campus Workstation Program was created to provide employees with the necessary technology.
  • Eligibility for CWP machines is typically for full-time employees and faculty.
  • The refresh cycle for CWP machines is every four years.
  • CWP machines are managed centrally to ensure security and productivity.
  • The team structure has evolved to improve the client experience.
  • Daily operations involve extensive communication and prioritization of tasks.
  • Inventory management is crucial due to frequent technology updates.
  • Partnerships with vendors like Dell and CDW enhance service delivery.
  • Feedback from departments can lead to significant changes in policy. We need to pump the brakes and spend time understanding user needs.
  • The vision for CWP includes direct delivery of endpoint machines to users.
  • Maintaining personal relationships in IT support is crucial.
  • Collaboration and feedback are essential for program improvement.
  • The CWP steering committee will address eligibility and budget concerns.
  • Understanding user feedback can help rectify eligibility issues.
  • This year will see a significant increase in computer refreshes.
  • Personal interests can influence professional communication styles.
  • The five love languages can enhance workplace relationships.

    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
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Behind the Screens: IT@NDBy Andy Jonatzke