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In this episode, J.D. Ney, Automotive Practice Lead, Canada for JD Power, explains where Canadian average repair order (ARO) data comes from, why dealers are winning dollar market share from independent shops, and ways that independent aftermarket players can improve.
By Host Andrew RossIn this episode, J.D. Ney, Automotive Practice Lead, Canada for JD Power, explains where Canadian average repair order (ARO) data comes from, why dealers are winning dollar market share from independent shops, and ways that independent aftermarket players can improve.