By Host Andrew Ross
Issues and ideas for Canada's automotive aftermarket professionals and business owners. Hosted by Andrew Ross, publisher and director of content at CHAT Integrated Media. From the people who bring
... more
The podcast currently has 168 episodes available.
The car parc in Canada has changed drastically over the past decade. The prevalence of European brands on our roads has increased dramatically; about one in 10 is now a European brand. Successfully tapping into that market requires offering specific engine oils and also providing a different style of customer service that those drivers respond to. That according to Donny Braga, Brand Marketing Manager – Passenger Car at Wakefield Canada, providers of Castrol product to the Canadian market. Recorded live at AAPEX 2024 with host Andrew Ross.
Right to repair in Canada just got a big win. But there's still work to do. Jean-François Champagne, President and CEO of AIA Canada, talks about where we go from here. Recorded at AAPEX 2024.
Shop owners and techs pride themselves on being problem solvers. That's great, but is it hurting your business, your efficiency, and your customer service? Maybe. Murray Voth, RPM Training, says you don' t have to go it alone. With host Andrew Ross
The aftermarket does enjoy access to much repair information through voluntary agreements, but that is under threat by automaker groups. In this extended podcast, Donny Seyfer, Executive Officer, National Automotive Service Task Force (NASTF), talks about what's happening in the U.S. and Canada, what the truth is on cybersecurity, and what being done to mitigate the real threats.
Bill C-244, an important "precursor" to Right to Repair legislation, is at a critical stage. Quebec's Right to Repair Bill C-29 is on the books, but not in force. Wins in the making but there's work to do. AIA Canada President and CEO J-F Champagne talks about the global Right to Repair landscape and how what's happening in Canada is building on those wins, and why things here are at such a critical stage. With host Andrew Ross. Also, visit RighttoRepair.ca
Zakari Krieger, Vice President, Prime CarCare at Fix Network World is part of a four-generation-old aftermarket family. Despite his move into the "corporate" world, he continues to believe strongly in the value of the auto parts entrepreneur.
Stephan Guay, president of Transit Inc. talks about the foundations of Transit's innovative approach, where he sees it fitting into Canada's changing aftermarket, and why he believes in giving back matters so much.
The latest J.D. Power 2024 Canada Customer Service Index—Long-Term (CSI-LT) Study reports a rise in key metrics for both aftermarket and dealer service organizations. J.D. Power's J.D. Ney digs into what behind this driving dynamic, and key factors in driving customer loyalty.
Read our report on Indie Garage.
Murray Voth, rpmtraining.net, and host Andrew Ross discuss the importance of getting a trusted team in place. Part 2 of 2.
Murray Voth, rpmtraining.net, and host Andrew Ross discuss the importance of getting a trusted team in place. Part 1 of 2.
The podcast currently has 168 episodes available.