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Inside The Lane featuring Daniel & Henry
Episode Overview
In this special Inside The Lane episode, Krista Olien sits down with Robert Pohrer, insurance broker at Daniel & Henry Insurance & Risk Management, to discuss his journey from parking operator to insurance specialist serving the parking industry.
Robert shares how he grew up in parking, scaled a valet operation from 50 to 250 employees, and transitioned into insurance following the challenges of COVID. Today, he helps parking companies better understand risk, coverage, and long-term strategy through the lens of real operational experience.
The conversation explores how insurance can become a strategic tool instead of just another expense. From claims management to captive insurance models, Robert explains how operators can better protect and position their businesses.
Why This Matters
Insurance is one of the largest and most misunderstood expenses in parking operations.
This episode offers a unique perspective from someone who has worked both as an operator and an insurance broker, highlighting how smarter risk management and informed insurance decisions can impact long-term business success.
What You’ll Learn
- How Robert transitioned from parking operator to insurance broker
- Why parking is often misunderstood as a risk category
- Different insurance strategies, including self-insurance and captives
- How claims management impacts long-term costs
Key Takeaways
- Insurance should be treated as a strategic tool, not just a fixed cost
- Parking is a specialized risk category requiring industry knowledge
- Strong claims management can lower long-term premiums
- Captive insurance models are becoming more common in parking
Episode Breakdown
00:00 Introduction and guest welcome
00:20 Robert’s background and parking journey
01:45 Transition into insurance and current role
03:00 Insurance types and the “parking insurance playbook”
06:00 Scaling a valet company and managing risk 08:00 Claims management and controlling costs
09:30 Understanding GKL and educating carriers
11:00 Captive insurance and alternative strategies
12:30 Connecting with Robert and Daniel & Henry
14:00 Closing thoughts
About the Host & Guest
Krista Olien- President of TPN Consulting and host of the podcast, guiding conversations that highlight the people and ideas shaping the parking industry
Robert Pohrer- Insurance broker at Daniel & Henry Insurance & Risk Management, specializing in parking industry coverage with a background as a former parking operator and business owner
Contact the Vendor
Interested in learning more or working with Daniel & Henry Insurance & Risk Management?
Website: https://www.danielandhenry.com
Email: [email protected]
Phone: 314-486-5724
About Inside The Lane
Inside The Lane is a special segment of Our Parking Industry Podcast highlighting vendors and partners serving the parking industry. These short episodes give companies an opportunity to share who they are, what they do, and how they support parking professionals.
Listen & Follow
Catch the full episode on Apple Podcasts, Spotify, and YouTube.
Connect with TPN Consulting
Visit: https://www.parkingnetwork.com Follow TPN Consulting on LinkedIn and Instagram for industry insights, podcast updates, and more.
View all episodes
By TPN - The Parking NetworkEpisode Overview
In this special Inside The Lane episode, Krista Olien sits down with Robert Pohrer, insurance broker at Daniel & Henry Insurance & Risk Management, to discuss his journey from parking operator to insurance specialist serving the parking industry.
Robert shares how he grew up in parking, scaled a valet operation from 50 to 250 employees, and transitioned into insurance following the challenges of COVID. Today, he helps parking companies better understand risk, coverage, and long-term strategy through the lens of real operational experience.
The conversation explores how insurance can become a strategic tool instead of just another expense. From claims management to captive insurance models, Robert explains how operators can better protect and position their businesses.
Why This Matters
Insurance is one of the largest and most misunderstood expenses in parking operations.
This episode offers a unique perspective from someone who has worked both as an operator and an insurance broker, highlighting how smarter risk management and informed insurance decisions can impact long-term business success.
What You’ll Learn
- How Robert transitioned from parking operator to insurance broker
- Why parking is often misunderstood as a risk category
- Different insurance strategies, including self-insurance and captives
- How claims management impacts long-term costs
Key Takeaways
- Insurance should be treated as a strategic tool, not just a fixed cost
- Parking is a specialized risk category requiring industry knowledge
- Strong claims management can lower long-term premiums
- Captive insurance models are becoming more common in parking
Episode Breakdown
00:00 Introduction and guest welcome
00:20 Robert’s background and parking journey
01:45 Transition into insurance and current role
03:00 Insurance types and the “parking insurance playbook”
06:00 Scaling a valet company and managing risk 08:00 Claims management and controlling costs
09:30 Understanding GKL and educating carriers
11:00 Captive insurance and alternative strategies
12:30 Connecting with Robert and Daniel & Henry
14:00 Closing thoughts
About the Host & Guest
Krista Olien- President of TPN Consulting and host of the podcast, guiding conversations that highlight the people and ideas shaping the parking industry
Robert Pohrer- Insurance broker at Daniel & Henry Insurance & Risk Management, specializing in parking industry coverage with a background as a former parking operator and business owner
Contact the Vendor
Interested in learning more or working with Daniel & Henry Insurance & Risk Management?
Website: https://www.danielandhenry.com
Email: [email protected]
Phone: 314-486-5724
About Inside The Lane
Inside The Lane is a special segment of Our Parking Industry Podcast highlighting vendors and partners serving the parking industry. These short episodes give companies an opportunity to share who they are, what they do, and how they support parking professionals.
Listen & Follow
Catch the full episode on Apple Podcasts, Spotify, and YouTube.
Connect with TPN Consulting
Visit: https://www.parkingnetwork.com Follow TPN Consulting on LinkedIn and Instagram for industry insights, podcast updates, and more.