Manny Teodoro returns to discuss his new co-authored book, The Profits of Distrust. Manny lends his keen insights and explains the tenets of the book in a clear and concise manner. His findings, all backed by substantial evidence, will definitely surprise you and should cause utility leaders to sit up and take notice.

In this session, you’ll learn about:

• Manny’s COVID experience moving during the pandemic and starting a new job
• Why Manny and his co-authors wrote The Profits of Distrust
• The relationship between the increase in commercial water consumption and the decrease in the trust in government and institutions
• The populations that distrust government most, which in turn causes those populations to buy commercial water
• The socio-economic class that drinks tap water
• The socio-economic class that drinks commercial water
• What it means when a consumer “exits” tap water
• Why utility leaders need to worry about consumers that exit tap water
• Why the silence of the customer base has an ethnic accent
• Why utilities need to operate with excellence, openness and equity to rebuild trust 
• Key components of the co-authors’ plan to achieve excellence, openness and equity

Resources and links mentioned in or relevant to this session include:

• Manny’s LinkedIn profile
• Manny’s website
• The Profits of Distrust at the Cambridge University Press website

Thank You!

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