In this episode of InsideAnalysis, host Eric Kavanagh explores the evolving landscape of customer experience (CX) and the role of AI-driven automation in enhancing it. Featuring insights from Dan Bodner, CEO of Verint, and Andy Roberts from Sabio Group, the discussion delves into how AI-powered bots are transforming call centers, optimizing agent workflows, and improving service quality.

The episode highlights how organizations can leverage automation to deliver superior CX while maintaining budgets, ensuring real-time support, and driving customer loyalty. Tune in to discover how AI and cloud technology are shaping the future of customer interactions.

How is the government using AI to improve services? How can we all benefit from this amazing technology? Check out this episode of InsideAnalysis to find out! Host @eric_kavanagh interviews Wyatt Kash of Scoop News Group, along with Eugene Burke of Digital Strategies. They talk about the good and the bad of generative AI, and how our public officials are leveraging AI to make life easier for constituents.

Data is the new sand! So mused Boomi CEO Steve Lucas on his company's recent world tour. The idea is that sand, by itself, is relatively useless. Only when processed and refined can it become glass. And most companies are building sand castles, as one astute LinkedIn user pointed out. So, what's an organization to do? One starting point is to ask the Data Whisperer, Scott Taylor! He knows all about the business case for data management. And he has awesome sock puppets, to boot!

You can also talk to the legendary Malcolm Chisholm, master of master data, who's been lighting up LinkedIn the last year with thought-provoking posts! And then there's our very special first-time guest, the inimitable Kate Strachnyl of DATAcated fame! She knows more about data than most data experts! Check out this episode of InsideAnalysis to learn more!

Connecting AI to your business processes requires tremendous focus and serious attention to detail. Once that fusion is complete, amazing things can happen: better customer experience, faster time-to-market, improved data quality, the list goes on. One company that's tackling this challenge head-on is FPT Software. Headquartered in Vietnam with offices all over the globe, FPT recently doubled down on its partnership with Landing.ai, the premier company for computer vision.

Check out this episode of InsideAnalysis to hear Host @eric_kavanagh interview Phuong Dang, CEO of FPT Americas, and Frank Bignone, Head of Digital Transformation.

How do your favorite products wind up in stores near you? Well, that's the supply chain, and it's seen some serious turbulence over the last half-decade. First, there were the tariffs, and then the Covid. Now, interest rates and gas prices put added pressure on suppliers and retailers alike. In the middle, one company bridges the gaps between these worlds.

Check out this episode of InsideAnalysis to hear Host @eric_kavanagh interview Eric Linxwiler of Trade Beyond, and Analyst Eugene Burke of Digital Strategies Group!

In this episode of Inside Analysis, we delve deep into the world of Artificial Intelligence (AI) and its transformative impact on data and business strategies. Join our expert guests as they share insights on harnessing the potential of AI, from utilizing Large Language Models (LLMs) for data interpretation to optimizing data warehousing for greater efficiency.

Check out this interview with DJ Murphy to discover how AI is reshaping data analytics and learn strategies to make the most of your data in the age of AI. Don't miss this informative and forward-looking discussion on the evolving landscape of data-driven decision-making.

Be careful what you wish for, because your GenAI engine can easily create it! And best be careful where you point that AI gun, because fully 80% of your corporate information is essentially dark data: You don't know what it is, where it is, or what someone might do with it. So what's an enterprise data pro to do?

Check out this episode of InsideAnalysis as Host @eric_kavanagh interviews industry legend Andrew Turner, General Manager of PraxiData. They get into the details of why ontologies matter, and why focus is paramount.

AI is everywhere, but not everyone knows how to use it yet, at least not practically. But that's all changing, even as you read this!

Check out this episode of InsideAnalysis to hear from several experts, including the legendary Andreas Weigend, former Chief Scientist of Amazon and data coach for former German Chancellor, Angela Merkel and Chinese billionaire Jack Ma; along with Kenneth Maglio of World Wide Technology, a Boomi expert; Ajay Nataranjan, also a Boomi expert, of United Techno; and another streaming analytics and AI visionary, Damian Black of SQLstream!

The whole purpose of the analytics industry is to help organizations make better, more informed decisions. But the actual decisioning process often remains opaque and difficult to qualify. That's where a business rules management system can come into play. How does it work, and what benefit can you accrue?

Check out this episode of InsideAnalysis to find out! Host @eric_kavanagh will interview Sarang Bapat, Mitsubishi Electric, and Denzil Wasson, Sapiens Decision. Topics discussed will include:

* How living with business entropy can be made easier with decision management capabilities; * "The great unlock" – the power of combining predictive and declarative logic at decision making time; * How to use generative AI in Decision management; and, * the bottom line distinction between decision management and a business rule engine.