Insights: Emotional Intelligence Essential to Effective Healthcare Leadership

In this episode of MGMA Insights, we’re joined by Laurie Baedke, Director of Healthcare Leadership at Creighton University. Baedke is an author, speaker, educator, mentor, and expert on emotional intelligence and leadership development, among other topics.

Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a handful of highlights from Baedke’s interview for your convenience:

• (9:17) “There are so many opportunities to serve and lead — and if you’re a non-clinician leader, if you’re a clinician leader, if you’re a physician leader who’s listening to this and you’re feeling called to lead, but you don’t know because you don’t feel like you look like anyone else that you see leading, my call to action to you is to really look internal first and assess what drives you, what motivates you, what work do you feel most called toward.”

• (16:46) “In leadership, we know that one of the leader’s jobs is that we can’t do each of the individual functions, but to set the expectation, to cast the vision, to be able to help to set a culture and then reinforce it, that’s not just something you do once a year or once when someone joins your team and then you never do it again … it is something that has to be reinforced and consistently visited.”

Here are some links and references related to this week’s show:

* Why Emotional Intelligence is Important For Healthcare (bit.ly/2qot6fz)

* Self-awareness leads to improved leadership skills and career development (bit.ly/2IBFToY)

* The Psychology of Leadership Theories: Trait or Learned? (bit.ly/325jBnm)

* Interpersonal efficiency: A method to increase our leadership effectiveness (bit.ly/2nEaMC0)

* Mentoring Millennials for Future Leadership in Healthcare (bit.ly/2IGxGQn)

If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel.

MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams.

To further guide your healthcare career, be sure to check out MGMA’s October Book of the Month, “Navigating to Value-Based Outcomes,” by Thom Walsh. To purchase or preview the book, visit mgma.com/navigating.