In this episode of the MGMA Insights Podcast, host Daniel Williams joins Mark Noon, a retired US Air Force medical leader and founder of LEADERSHIPTEN to explore leadership challenges amid cultural adaptations in the post-pandemic workplace. With extensive experience coaching healthcare organizations, Mark shares critical leadership strategies for medical practice managers and administrators while offering practical approaches to team development and patient experience.

Key Takeaways:

[04:12] Career Evolution: Mark transitioned from military medical laboratory work to leadership consulting, demonstrating the importance of adaptability in professional growth

[10:00] Leadership Challenges: Four primary leadership challenges identified:

• Communication
• Motivation
• Delegation
• Culture building

[12:11] Workplace Flexibility: Embracing remote work requires trust, understanding individual work styles, and creating flexible communication strategies

[18:21] Cross-Role Understanding: Implement role-playing exercises to help team members understand each other's responsibilities and improve interdepartmental communication

[21:42] Accountability Strategies: 

• Establish two-way accountability
• Practice upward accountability
• Take personal responsibility for commitments

[30:00] Employee Expectations: Employees want leaders who:

• Are personally known
• Demonstrate professional competence
• Genuinely care about team members

Resources:

• Visit the LEADERSHIPTEN website
• Connect with Mark Noon on LinkedIn
• Set Up: Timeless Leadership Skills for Your Success
• Download the 4 Elements of Leadership Economics 

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Business Solutions Podcast, Dr. Michael Blackman, Chief Medical Officer at Greenway Health, explores how AI and automation can help reduce provider burnout and improve medical practice efficiency. The conversation highlights Greenway's Clinical Assist technology while offering insights for medical practice leaders looking to leverage AI as a supportive tool rather than a replacement for healthcare professionals.

Key Takeaways:

• 05:39 AI as an Assistant, Not a Replacement
• 08:47 Ambient Documentation with Greenway Clinical Assist
• 13:19 Time Pressure Reduction
• 15:27 Staff Adoption Strategy
• 18:49 Enhanced Information Retrieval
• 20:17 Future Trends in Clinical Decision Support, Virtual Care, and Healthcare Interoperability

Resources:
Visit the Greenway Health website
Learn more about Greenway Clinical Assist
Connect with Dr. Michael Blackman on LinkedIn

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Chris Franklin, President of LocumTenens.com, and Alison Sawyer, Vice President of Strategy and Innovation, to unpack recent research on clinician workforce trends. The conversation reveals surprising findings about job satisfaction, retention and what truly motivates today's healthcare professionals. This topic will be featured in the upcoming MGMA webinar, "Cracking the Clinician Code: Insights To Attract & Retain Top Talent Today."

Key Takeaways:

• 03:32 Surprising Statistics
• 06:09 Top Retention Factors
• 11:55 Generational Insights
• 17:19 Retention Risk
• 18:28 Improving Work Environment
• 15:13 Critical Warning

Resources:

• MGMA Webinar - "Cracking the Clinician Code: Insights To Attract & Retain Top Talent Today"

- July 29th at 1:00 PM ET (11:00 AM MT) - Learn more and register here

• LocomTenens.com and Advisory Board Study - Survey Insights: What to Know About the Clinician Workforce Today 

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this MGMA podcast episode, host Daniel Williams talks with Dr. Christopher Kodama, MD, MBA, founder of EverSpark, about managing disruptive physician behavior. They define what disruptive behavior looks like in healthcare settings, discuss its impact on practice culture, and outline actionable strategies for addressing it—covering preparation, conversation techniques, and follow-up. Dr. Kodama also previews his upcoming session at the MGMA Leaders Conference in Orlando.

Main Points:
00:50 – Introduction and Guest Welcome
01:38 – Dr. Kodama's Background and Career Journey
05:13 – Understanding Disruptive Physician Behavior
06:36 – Defining Disruptive Behavior
08:20 – Identifying Disruptive Dynamics in Practice
11:53 – Approaching the Difficult Conversation
17:44 – Follow-Up and Mitigating Risk
20:23 – Conclusion and Upcoming Conference Details

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share the latest healthcare industry news, including proposed changes to Medicare payments, healthcare consumer experience trends, and an Emmy-nominated medical drama. Plus, they highlight a leadership story from MGMA Connection Magazine and spotlight MGMA’s Women Healthcare Leaders Resource Group.

Key Takeaways:
00:50 Welcome and Introduction

01:25 Medicare Physician Fee Schedule Updates (Medical Economics)

04:14 The Importance of First-Time Energy in Patient Care (Physician’s Practice)

06:12 Authenticity in Medical Dramas (Chief Healthcare Executive)

08:07 Healthcare Communication and Consumer Satisfaction (Smart Communications 2025 Healthcare Benchmark Report)

11:31 Inspiring Leadership Journey (MGMA Connection Magazine)

13:16 Conclusion and Call for Contributions

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Phill Tornroth, Vice President of Engineering at Elation Health. Together, they explore the revolutionary impact of AI on primary care, discussing how technology can reduce clinician burden, streamline workflows and bring human-centered design to healthcare technology. Elation Health received two awards from the 2025 Best in KLAS: Software and Services report: one for Small Practice Ambulatory EMR/PM and another for EMR-Centric Virtual Care Platforms. 

Key Takeaways:

• 05:46 Clinical-First Strategy
• 09:15 Note Assist Innovation
• 11:37 Actions Feature
• 14:19 User-Friendly AI Design
• 16:41 AI's Potential in Healthcare
• 20:39 Validated User Experience

Resources:

• Visit the Elation Health website to learn more
• Learn more about Elation Note Assist
• Learn more about Elation Actions
• 2025 Best in KLAS: Software and Services report
• Connect with Phill Tornroth on LinkedIn

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams talks with Linda Carroll, a certified medical practice executive and co-facilitator of MGMA’s AAPI Healthcare Leaders Resource Group. The discussion explores Linda’s work and life in Alaska, the value of resource groups, and the importance of culturally responsive leadership. Linda shares how telehealth is bridging gaps in rural care and how MGMA communities help foster mentorship, connection, and visibility for Asian American and Pacific Islander leaders in healthcare.

Timestamps:

• [00:50] – Introduction and Host Welcome
• [01:24] – Meet Linda Carroll: Experience and Background
• [01:54] – Life in Alaska: Winter and Work
• [03:53] – Linda's Journey into Healthcare
• [07:03] – Healthcare in Anchorage: Challenges and Innovations
• [11:26] – MGMA Resource Groups: An Overview
• [12:06] – AAPI Healthcare Leaders Resource Group
• [16:39] – Cultural Conversations and Shared Experiences
• [22:30] – Upcoming Events and Final Thoughts

Resources:

• MGMA Member Resource Groups Live
• MGMA AAPI Resource Group Live: Tuesday, July 15th at 12:00 PM EDT – Register Here
• Crying in H Mart: A Memoir, by Michelle Zauner – Purchase on Amazon

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

On this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett dive into key updates shaping medical group practices. They explore how healthcare leaders—especially Chief Nursing Officers—are becoming central to advocacy efforts, examine the mounting pressures on rural hospitals, and break down how real estate decisions can either support or stall private practice growth. Plus, they share new MGMA Stat poll results on operational costs and preview insights from the latest issue of MGMA Connection magazine on the future of independent practices.

Timestamps and Resources:

00:50 – Welcome to MGMA Week in Review
01:26 – The Importance of Policy and Advocacy in Healthcare (Health Leaders Media)
03:37 – Upcoming Government Affairs Webinar (Government Affairs Webinar)
04:35 – Challenges Facing Rural Hospitals (Beckers Hospital Review)
06:55 – MGMA Stat Poll Insights (MGMA Stat)
09:11 – Real Estate Considerations for Medical Practices (Medical Economics)
12:03 – What’s Next for Medical Practice Leaders? (MGMA Connection Magazine)
13:46 – Conclusion and Upcoming Events

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Warnock and Maja Vojnovic from Forcura to explore the challenges medical practices face in post-acute care documentation and coordination. The conversation reveals insights from a recent survey that highlights the administrative burdens practices experience and offers innovative solutions to streamline workflows. Forcura is also sponsoring an upcoming MGMA webinar titled, "Reducing Physician Practice Administrative Burden."

Timestamps:

• [0:50] - Introduction 
• [06:52] - Time Drain of Documentation
• [11:11] - System Fragmentation
• [12:19] - Satisfaction Crisis and Opportunity for Improvement
• [13:48] - Hidden Billing Opportunities
• [16:38] - Practical Solution for Simplifying Documentation Management
• [17:58] - Practice Efficiency with New Technology

Resources:

• Visit the Forcura website 
• Learn more about Forcura Circle
• MGMA Webinar: "Reducing Physician Practice Administrative Burden," July 31 at 1:00 PM ET - Register Here
• Forcura + Fierce Survey: Post-Acute Care Coordination: 12 Key Findings and Recommended Actions

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this Ask MGMA episode, hosts Daniel Williams and Cristy Good tackle a question that often trips up medical practices: Can a provider turn away a patient because of the patient’s insurance or the billing method? They lay out the ethical stakes, compliance rules, and legal pitfalls of selective scheduling. Drawing on CMS guidance and professional standards, Cristy outlines fair-billing best practices and share practical tips for leaders who must balance RVU goals with equal access to care.

Timestamps:
00:00 – Introduction to the Ask MGMA Podcast
01:20 – Ethics and Billing: Can Providers Refuse Patients?
03:22 – Ethical Concerns and Compliance Implications
04:12 – Official Guidelines on Patient Selection
06:27 – Best Practices for Ethical and Compliant Billing
07:53 – Final Thoughts and Resources

Resources:

ASHA Ethical Guidelines
Outsources Strategies

PMC Article

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.