Insights from NPA 2025: Networking and Presentations

Summary

In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas recap their experiences at NPA 2025, discussing the importance of networking, the value of presentations, and the significance of customer service in the parking industry. They share insights from their own presentation on auditing, the vibrant culture of Indianapolis, and the exciting innovations they encountered at the convention. The conversation emphasizes the need for a balance between technology and personal interaction in the industry, as well as the anticipation for future events.

Takeaways

NPA is a family-like gathering for industry professionals.

Networking is a key benefit of attending conventions.

Presenting at NPA was a positive experience with great feedback.

Auditing is evolving into financial reviews.

Customer service is crucial in the parking industry.

Indianapolis offers a rich cultural experience.

Social events enhance networking opportunities.

High-quality presentations provide valuable insights.

The industry must balance technology with personal service.

Looking forward to NPA 2026 in Vegas.

Chapters

00:00 Recapping NPA 2025: A Family Reunion

03:11 Exploring the Exhibit Floor: New Connections and Innovations

05:47 Presenting at NPA: Sharing Knowledge and Insights

08:52 The Evolution of Auditing: From Checks to Digital Reviews

11:35 The Importance of Customer Experience in Parking

14:13 Networking and Social Events: Building Relationships

16:55 Discovering Indianapolis: A City of History and Growth

19:27 Engaging Presentations: Learning from Industry Leaders

22:01 Finding Inspiration: The Heart of Parking Services

24:45 Looking Ahead: Future of the Parking Industry

28:41 Our Parking Industry Podcast Wrap-Up